IT Service Technician

Dynamic Computing is looking for an IT Service Technician!

Dynamic Computing is a leading IT Service Provider to small companies located in the Puget Sound region and beyond. We provide Managed IT Services IT Support & Consulting and integrate cloud and mobile technologies for companies who have complex IT needs but are too small to warrant having a dedicated IT department.

Were looking forward to adding a great new member to our team. Thanks in advance for your consideration.

Remote First: Dynamic Computing has adopted a remote first approach. We believe this to be a strategic advantage and continue to innovate on new ways technology can improve how we do business and help our clients. The IT service technician position will be primarily remote and could allow for an employee to work from outside the Greater Seattle Area. Travel to Seattle or other locations for up to a week at a time may be required up to 4 times per year. Additional emergency travel may be required to any client location that falls within 90 miles of residence. Eligible IT Service Technicians may also be required to participate in an in office rotation.

What kind of person are we looking for

Cutting Edge As an IT service provider were focused on delivering the latest and greatest to our clients while keeping their business objectives in the front of our minds. That means that we need you to know about new technologies tools and trends to keep our team and clients current.
Thirsty for Knowledge Our clients have questions and its important that you give them great answers! We want you to be the Wikipedia of all things business and IT (complete with excellent peer review abilities to help your teammates).
An Accomplished Juggler Youll be juggling tickets internal IT specialties and projects while simultaneously avoiding nerf darts each day. Were looking for your best Matrixlike Keanu Reeves impression while youre knocking out service tickets faster than we can send new ones your way.
Calm Cool and Collected Youre likely to get thrown a few curve balls as a Service Technician. We need you to be able to take a deep breath wait for the right moment and knock them out of the park.
An Excellent Communicator Our clients see our Service Technicians as an extension of their own team and we need you to be able to talk to them on their terms and have them not only understand you but hopefully hang on your every word (and follow your lead).

So what will I be doing every day

Supporting Client IT Environments Youll be fixing and training and troubleshooting and helping with all the IT needs our clients have both remotely and onsite. The majority of these will be handled remotely sometimes youll have to hit the road and see our clients in person. Well provide you with a vehicle to use and all of the necessary tools.
Customer/Client Service This position is highly interactive with our clients and requires a great and friendly attitude. Youll be responsible for dealing with all different types of people and businesses with varying knowledge levels and decisionmaking abilities regarding technology.
Client Environment Expertise Our clients will expect you know everything about everything with a power plug or RJ45 jack on it. We understand this is clearly impossible. But what you dont know were going to help you learn! Youll use our internal knowledge base and leverage your teammates to learn how to deal with unfamiliar setups and problems and develop the expertise our clients are looking for.
Identifying Big Picture Issues The reason were in business is to keep our clients IT systems optimized and supported and to prevent their systems from blowing up. Your job will be to figure out how to not only handle the clients request and keep them happy but to make sure that problem youre dealing with never ever comes back. And better yet to solve every other problem you find too (in a reasonable amount of time of course).
Documentation We all know that our own internal filing systems make sense. To us. But unfortunately they make no sense to anyone else. Which is why we have a wonderful amazing peerreviewed and internally created knowledge base! Its your job to create edit add subtract replace and improve it every single day. That way when the next guy or gal has the same issue theyve got your best and brightest ideas on how to fix it all teed up and ready to go.
Continuing Education We plan on making you learn. About a lot of stuff. All the time. Even when you dont want to. And youre going to have to get certified on it. And well pay you for doing it. Its a wonderful thing for someone whos looking to grow and we wont settle for anything less than your best and brightest.

What are the requirements for this position

Here is a list of our musthaves in a Service Technician:
Capable Our hiring process is focused on your abilities not your experience. If you think youd be great at this job please apply. The worst we can say is no.
Knowledgeable If you do apply youll get the great pleasure of passing about 15 different tests before youre granted an interview. Well not really 15 more like 3 but it might feel like 15 by the time youre done. Make sure you brush up on your surveymonkey skills so we can make that the taste we get of what youll be like every day is representative of your vast knowledge.
Honest We want the truth and to hear it from you straight without all of the sugar coating. Thats what youll get from us and we expect the same in return.
Hard Working Were a company thats growing changing and pushing the envelope every single day. Were going to expect you to work hard and focus on moving yourself forward. Itll be worth it. We promise.
Helpful Were a team. We want you to be an integral part of it. Which means we need you to help us and well help you and well all do it with smiles on our faces (at least most of the time).
Educated There are a few prerequisites for a job at Dynamic Computing. One is that you got an education that will help support your career path. For this position it means at least an AA or Technical degree in something thats at least kind of computer or IT related. If youve got a bachelors degree thats even better (unless its in General Studies). Heck well even take a masters degree (although we might not be able to afford you). If youve got a PhD then we definitely cant afford you. Sorry.

What do I get for all my hard work

Good question! Heres the scoop on this position:

• Money The compensation for this position is market competitive and will be dependent upon experience and expertise but we anticipate a base salary between $4060k.After a few months youll be eligible for our bonus program which gives you the opportunity to earn an additional 10 of your salary each quarter.
• Time Wed like 40 hours/week from you and youll keep a roughly business hours schedule (were open 8:30 am 5:00 pm) with some flexibility on start and end times.
• Medical We pay 100 of your medical insurance! (Were not kidding). Well also contribute to your HSA account and wed encourage you to do the same (not to mention that you get a tax break for doing so).
• Disability We also ensure all employees have both a shortterm and longterm disability plan in place to make sure that you continue to receive income if you get hurt and are unable to work.
• Retirement We provide a Simple IRA retirement plan matched dollar per dollar for up to the first 3 of your salary.
• Paid holidays Youll get paid for 9 holidays without even showing up to work! Youll get to pick either MLK or Presidents Day choice of 4^thof July or Juneteenth plus Memorial Day Labor Day Thanksgiving Day & following Friday two days at Christmas and New Years Day.
• Additional PTO You get about 16 additional paid personal days off per year that you can use if youre sick or for a vacation.
• Transportation Subsidy Youll get an ORCA card or parking subsidy depending on how often you are projected to be in the office. The ORCA card entitles you to free transit on the bus train light rail and more that you can use to get to work (and for your personal use).

How do I apply

Please submit your resume and cover letter through the job board. You can also see all of the positions currently available on our website. No phone calls or recruiters please. If youre serious about this job please tell us why youre the person were looking for. Were looking forward to learning more about you!

Please be advised that a background check will be required for well qualified candidates during the hiring process as well as on a recurring basis if selected.

Thanks for taking the time to read our novel of a job posting. We hope you are as excited about this opportunity as we are!

#ZR