Security Operations Manager
Security Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 65000 - 78000
1 Vacancy
Job Description
Do you have experience in security operations Are you passionate about managing/leading others Do you have experience with reporting tools or monitoring software If so we should talk.
We arePower Plus!A multiindustry leader in providing power when you need it where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon WalMart Costco and more. Weve built a35year reputationfor excellence through our commitment to developing our people providing exceptional relationshipbased customer service and giving back to the community. Our biggest differentiator is the quality of our people and the working environment we create for them which really has to be seen to be believed.
Benefits:
- Medical
- Dental
- Vision
- Training and mentoring
- 401(k) with matching
- Paid sick leave
- Paid vacation
SUMMARY
The Security Operations Manager oversees all aspects of Central Station Operations ensuring efficiency service quality and compliance in a 24/7 monitoring center. This role requires strong leadership decisionmaking and process adherence to maintain high performance through Key Performance Indicators (KPIs) Quality of Service (QoS) and operational standards.
JOB RESPONSIBILITIES
- Lead train and develop Central Station Operators ensuring high performance and engagement.
- Monitor and improve KPIs including alarm processing time operator accuracy and service efficiency.
- Ensure adherence to Standard Operating Procedures (SOPs) and industry standards.
- Manage incident escalation ensuring timely resolution and proper documentation.
- Optimize workflows and implement process improvements to enhance operational effectiveness.
- Provide reporting and insights on performance trends and compliance status.
- Ensure compliance with standards for central station operations Communication
- Other duties may be assigned as business needs require.
COMPETENCIES/REQUIREMENTS:
- Proven leadership experience in a monitoring center call center or security operations.
- Strong decisionmaking skills with the ability to manage escalated situations.
- Proficiency in monitoring software reporting tools and data analysis.
- Excellent communication and coaching abilities.
- Flexible availability including overnight weekend and holiday shifts.
- Technical Proficiency: Proficiency in relevant software and tools for training and safety management.
Salary Range: $65000 $78000
If youve always wanted to really make a difference have your contributions mean something and work for a place where loyalty integrity and hard work still means something we want to hear from you!
Required Experience:
Manager
Employment Type
Full-Time
