Service Engineer
Service Engineer
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₹ 18000 - 25000
1 Vacancy
Job Description
Job Title: Service Engineer (Fresher)
Department: Service & Support
Location: Navi Mumbai near Plam Beach.
Employment Type: FullTime
JOB RESPONSIBILITIES
- Diagnosing issues: Identify technical issues reported by customers and provide troubleshooting and guidance to the Customer On call.
- Performing maintenance: Installing upgrading Firmware and performing repair & maintenance of the Product. And Daily and Monthly Targets to be achieved.
- Testing equipment: Ensuring equipment is functioning properly after repairs or installations
- Training customers: Providing technical assistance and training on how to use maintain and troubleshoot equipment
- Communicating with customers: Explaining technical concepts and solutions clearly and concisely. Coordinating with customers for ServiceRelated Feedback. Call to be Handled Whenever Client Reach out.
- Escalating issues: Reporting Frequent Issues / Complex or unresolved issues to senior engineers or management
- Staying up to date: Keeping current with product developments technical advancements and industry trends
- Field VISIT: Field Visits on Site Whenever required on SITE.
- Documenting activities: Recording service activities on a Daily Basis and updating JIRA Tickets for servicerelated Issues. Updating the Tickets
- Collaborating: Working with other teams to solve complex problems.
- Reporting: Sending Weekly & Monthly Reports to the respective Reporting Managers.
Qualifications:
- Educational Background:
- Technical Skills:
- Bachelors/Diploma in Electronics Engineering (or related field).
- Basic knowledge of electronic components circuits and systems.
- Proficiency in soldering and PCB (Printed Circuit Board) repair.
- Familiarity with testing tools like multimeters oscilloscopes and signal analyzers is a plus.
- Soft Skills:
- Excellent communication and interpersonal skills.
- Problemsolving and analytical thinking ability.
- Additional Requirements:
- Willingness to travel to customer locations if needed.
- Ability to work under minimal supervision.
Required Experience:
Junior IC
Employment Type
Full-Time
