IT Operations Coordinator
IT Operations Coordinator
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Job Description
IT Operations Coordinator
Responsibilities:
- Manage incoming Service Desk Incidents & Requests
- Prioritize & categorize
- Assign to appropriate groups & team members
- Track progress and closure
- Report progress weekly
- Onboarding & Offboarding
- Coordinate new hire onboarding tasks for IT
- Coordinate departing employee tasks for IT
- Request quotes & submit orders through the Dell Premier Portal
- Enter and track IT purchase requisitions
- Process new mobile device requests and submit orders
- Maintain small asset inventory
- Research and close IT vendor billing issues
- Manage small ITled projects
- Create project plans
- Provide status reports
- Assist in establishing & maintaining IT process and procedures
- Coordinate IT staff meetings
- Schedule meetings
- Send out topics for discussion
- Track action items
Education Experience Competences and Skills:
- Associates or Bachelors degree preferably with an IT focus
- A minimum of 25 years experience in an IT support role working with remote end users at branch offices
- Excellent knowledge of Microsoft Applications; OneDrive SharePoint Office Applications and Windows 11
- Excellent customer service and troubleshooting skills are required
- Occasional travel may be required to support rollouts corporate acquisitions and other company projects
- Interest in an international environment
- Knowledge of Mobile Device Management systems
- Knowledge of working in an ITIL Based Service Desk
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
Junior IC
Employment Type
Full Time
