Portfolio Manager

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcomebased strategies which support personal and community transformation.

SUMMARY: The Portfolio Manager supports the Central City Concern (CCC) Housing Departments strategic and operational objectives by:

Coordinating supervising and overseeing the CCC property management team;

Analyzing operations and recommending procedure modifications to improve and maximize the financial performance of the real estate portfolio;

Ensuring the provision of safe livable communities and high quality wellmaintained properties through lease enforcement and maintenance activities.

Supporting successful tenancies and helping residents work toward selfsufficiency.

This position regularly collaborates with multiple teams within the organization and with external stakeholders. The Portfolio Manager is supervised by the Director of Housing and exercises direct supervision over assigned department and site staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Financial Responsibilities

• Assist in the preparation and management of annual operating and capital budgets for properties within assigned portfolio.
• Review and analyze monthly property financial statements and perform income and expense analysis. Recommend and implement plans to improve portfolio financial performance and prepare Status Reports.
• Responsible for daily financial oversight of assigned portfolio including timely review and approval of invoices tracking and resolving delinquent rents/collections and expense management.

Occupancy Responsibilities

• Assist in the development implementation and management of a successful marketing plan for each community.
• Monitor occupancy waitlist and associated reports to ensure communities meet regulatory revenue and program performance goals.
• Ensure timely of unit makeready tasks to meet performance goals; audit movein/moveout procedures and documentation to protect CCC interest and assets in property.
• Coordinate evictions proceedings for lease violation(s) or for nonpayment of rent; ensure eviction related actions and activities are documented and residents receive lease enforcement notices and warning letters in a timely manner; schedule eviction related conferences and meetings and assist legal counsel with case and court processes.

Supervisory Responsibilities

• Hire train and provide direct supervision to a team of community managers and assistant community managers.
• Meet regularly with property management team assess performance provide coaching opportunities and develop individual work plans to ensure staff meet performance expectations.
• Prepare submit and maintain accurate records reports and paperwork including invoices time cards new hire/termination information employee counseling and evaluations.
• Create and sustain a positive and professional work environment in the property management department and at communities to accomplish the objectives of the organization.

Operational Responsibilities

• Investigate tenant grievances concerns in community provide timely respond and recommendation for improvements.
• Assist with the development and preparation of annual capital needs assessments capital budgeting and associated reports.
• Review and recommend contracts and bids for approval.
• Assist with the creation and implementation of new forms policies and procedures.
• In cooperation with the Compliance Department monitor compliance with all regulatory agreements.
• Develop and maintain relationships with resident services programs and community services agencies in an effort to supplement property management services and improve tenant and client outcomes.
• Inspect each property on a regular basis (both scheduled and unscheduled visits) assuring the marketability appeal and maintenance of the community and units.
• Perform related duties and responsibilities as required

SKILLS AND ABILITIES:

• Ability to independently take a leadership role plan and direct the work of others.
• Working knowledge of Oregon LandlordTenant and Fair Housing laws.
• Strong computer skills especially in word processing and spreadsheet (Excel) applications.
• Ability to consistently multitask and perform in a complex and challenging environment and meet deadlines with minimal supervision.
• Knowledge of principles and practices of property management supervision training performance evaluations leasing and marketing.
• Exemplify values that reflect the agencys culture including integrity a customer service orientation cultural sensitivity trustworthiness flexibility and a willingness to change;
• Organizational skills to develop methods principles and practices of report preparation create and maintain business and resident files.
• Knowledge of preventive maintenance concepts principles and activities.
• Working knowledge of LIHTC HUD and related affordable housing programs.
• Principles and practices of negotiation coordination and conflict resolution. Ability to mediate disputes and resolve conflicts.
• Principles and practices of project finance and budget development administration and control plan property budgets analyze expenditures to ensure compliance with budget complete budget adjustments when necessary.
• Ability to gather relevant data analyze problems evaluate alternatives and make appropriate decisions and recommendations.
• Communicate clearly and concisely both orally and in writing.
• Communicate and work with individuals and households with multiple severe and chronic disabilities mental illness and diverse social and economic backgrounds.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED required. Bachelors or other advanced degree preferred.
• Requires 3 years of increasingly responsible community management experience with responsibility for 100 units to include some Tax Credit HUD and/or affordable housing experience. Work history must include 2 years of supervisory experience with a preference for community management or related realestate supervisory experience.

• Active and current Housing Credit Certified Professional (HCCP) certification through the National Association of Home Builders preferred but does not count toward 2year requirement.

• Experience using Yardi and TenantTech preferred.
• Must pass a preemployment drug screen and background check.
• Ability to adhere to Central City Concerns drugfree workplace which encourages a safe healthy and productive work environment and strictly complies with the DrugFree Work Place Act of 1988. An employee shall not in the workplace unlawfully manufacture distribute dispense possess or use a controlled substance or alcohol.
• Must possess a current drivers license pass a DMV background check and be designated as an acceptable driver as outlined in Central City Concerns Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum $100000/$300000 personal auto liability coverage.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must adhere to agencys discrimination policies.
• Ability to effectively interact with coworkers and clients with diverse ethnic backgrounds religious views political affiliations cultural backgrounds lifestyles and sexual orientations and treat each individual with respect and dignity.

Benefits at Central City Concern offered to our employees!

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages medical dental vision and voluntary plans. Central City Concern also takes employees financial wellness into consideration and provides a rich retirement match.

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25 in your 1st year 6 in the 2nd year and 8 in your 3rd year!
• 11 paid Holidays 2 Personal Holidays to be used at the employees discretion.
• Comprehensive Medical Vision and Dental insurance coverage.
• Employer Paid Life Short Term Disability AND LongTerm Disability Insurance!
• Sabbatical Program offering extended time off at years 7 14 and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties responsibilities and qualifications required for the position.

As an agency deeply rooted in recovery part of our policy and commitment to a drug and alcoholfree workplace includes postoffer and preemployment drug screens. Please note we follow Federal Guidelines regarding prohibited substances even for those legal at the state level.

CCC values and celebrates diversity in race heritage ethnicity gender identity and expression sexual orientation religion age and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

Central City Concern is a secondchance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations contractual requirements or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Required Experience:

Manager