Experienced Multi Store Parts Service Director
Experienced Multi Store Parts Service Director
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1 Vacancy
Job Description
About Us:
Key Hyundai is a premier dealership committed to delivering toptier service and customer satisfaction. We take pride in our dedicated team and are looking for an Experienced Parts & Service Director to oversee and lead our parts and service departments across multiple locations with excellence and professionalism.
Position Overview:
We are seeking a highly motivated and resultsdriven Parts & Service Director to manage and optimize our service and parts operations. The ideal candidate will have a strong background in automotive service and parts management excellent leadership skills and a passion for delivering an exceptional customer experience.
Key Responsibilities:
- Oversee and manage the service and parts departments across multiple locations ensuring highquality vehicle maintenance and repair services.
- Drive customer satisfaction by implementing and maintaining bestinclass service and parts standards.
- Supervise mentor and train service advisors technicians parts managers and support staff.
- Monitor key performance indicators (KPIs) including service revenue parts sales efficiency and customer retention.
- Ensure compliance with manufacturer guidelines and dealership policies.
- Maintain a positive and productive work environment fostering teamwork and employee engagement.
- Develop and execute strategies to increase service and parts department profitability and efficiency.
- Address customer concerns promptly and professionally ensuring a high level of satisfaction.
- Manage warranty and service contract processes effectively.
- Optimize parts inventory and ordering processes to ensure efficiency and profitability.
Qualifications:
- Proven experience as a Parts & Service Director or similar leadership role in an automotive dealership.
- Strong knowledge of Hyundai vehicles and manufacturer service and parts guidelines (preferred but not required).
- Excellent leadership communication and problemsolving skills.
- Ability to drive department performance through goal setting and accountability.
- Strong understanding of automotive service software parts inventory systems and industry best practices.
- ASE certification or relevant automotive service certifications (preferred).
- A customerfocused mindset with a commitment to delivering toptier service.
Benefits:
- Competitive salary with performancebased incentives.
- Comprehensive benefits package including health dental vision and FREE life insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Ongoing training and career development opportunities.
Join Key Hyundai in Milford CT and be a part of a team that values excellence and customer satisfaction!
Required Experience:
Director
Employment Type
Full-Time
