Unit Manager - Debt Management Services - Customer ServicesSenior Unit Manager - Debt Management Services - Customer Services
Unit Manager - Debt Management Services - Customer ServicesSenior Unit Manager - Debt Management Services - Customer Services
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
This position is open with Bajaj Finance ltd.
Duties and Responsibilities:
Responsible for team management of DMS/Service call center.
Responsible for Quality check daily on daily basis Ensure timely resolution of FTR/NFTR queries and Parent closure with Email communication.
Ensure process to be executed as per SOP
Responsible for Customer complaint understanding and resolution with help of service and/or Collections Team
Responsible for timely response to customer queries / complaints and resolution as per defined SLA
Will be required interact with customers as Service executive
Will be front face for Collection Complaints Management across channels
Responsible for coordination with COE & DMS team for ongoing Process changes
Accountable to capture customer interaction summary in CRM System and tag the complaints under matching categories
Accountable to interact with Service Collections
Accountable to resolve customers queries and pacify them with service pitch
Required Qualifications and Experience:
A minimum of about 4 years experience in same field and overall
Experience of team management in a Call Centre
Strong knowledge of Customer Grievance Management
Prior experience of work in Customer Service / Insurance Service will be added advantage
Strong written and oral communication skills required along with the ability to tailor communication style both technical and nontechnical audience
Postgraduate from a reputed Institute will be added advantage
Interest and passion to work with highly aggressive team
Conviction and ability convincing others
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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