Manager- Network Monitoring Tools Automation

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Manager Network Monitoring Tools & Automation
About the Role:
Administer various industryleading network health and performance monitoring tools (such as SolarWinds Logic Monitor ISE Tufin New Relic ManageEngine Zabbix AlgoSec) operational within Genpacts infrastructure.
Collaborate with internal stakeholders to meet their infrastructure monitoring requirements using these tools.
Identify repetitive tasks and opportunities for automation to enhance operational efficiency.
Manage tools as an overall service defining metrics to measure the efficiency and outcomes of tools and automation functions.
Work with various original equipment manufacturers (OEMs) and represent Genpact technically.
Resolve technical issues at a micro level with each tool and ensure smooth tool operations.
Collaborate with the development team to enable groundlevel automation.
Address current challenges by developing strategies and solutions.
Drive new innovations and projects aligned with the companys transformation vision including AI/ML initiatives NetDevOps and network automation.
Function as both an individual contributor and a team lead mentoring L1 L2 and L3 resources.
Participate in important meetings on behalf of the team.

Responsibilities:
Perform administration support for various network monitoring systems and automated services to remediate application/service issues.
Maintain and update documentation related to tool upgrades platform changes (e.g. VMware to Hyper V) automated processes and infrastructure configurations.
Communicate effectively with team members and stakeholders to ensure alignment on network monitoring tool automation initiatives.
Serve as the technical subject matter expert (SME) for tools ensuring smooth coverage and sustenance.
Map infrastructure needs with tool deliverables to ensure effectiveness.
Collaborate with internal/external teams to understand requirements and how tools and automation can deliver results effectively.
Address open issues related to tools and automation at a micro level.
Be accountable for the tools and automation vertical.
Identifying open risk in the production network and provide input for mitigation
Preparing HLD/LLD for network diagram.
Participate in Bridge calls with other verticals for joint troubleshooting of NMS and login issues.
Should be expert for preparing reports and customized UI Dashboards based on business requirements and internal teams purpose
Work closely with respective stakeholders like Network Operation Change Management DevOps IT operations and development teams to understand Network monitoring Network automation requirements and implement solutions accordingly.

Minimum Qualifications / Experience:
Graduate in Engineering/IT (BE BTech) or BCA/MCA or a related field (or equivalent experience).
Certification in SolarWinds LogicMonitor or any monitoring tools is preferred.

Preferred Skills:
Handson experience implementing and supporting tools like SolarWinds LogicMonitor ISE Tufin.
Strong experience in protocols used for monitoring and device onboarding SNMP mibs OIds LLDP CDP WMI REST APIs & Webhooks YANG & NETCONF NTP SSH TACACS & RADIUS and ICMP
Experience in NetFlow / sFlow / JFlow / IPFIX Flowbased traffic monitoring for network visibility and analytics.
Experience in SNMP Trap & Syslog Alerts
Experience with automation tools like Terraform Ansible Puppet or Chef.
Proficiency in scripting (Bash/Shell) and relevant tools (Python Chef).
Experience with cloud platforms such as AWS Azure or GCP.
Experience with AIOps MLbased monitoring and event correlation platforms.
Basic understanding of networks needed to implement tools and automation.
Good knowledge of SQL and Neo4j Graph DB)
Familiarity with CI/CD tools like Jenkins GitLab CI.
Strong written and oral communication skills.
Knowledge of ITSM (ServiceNow Remedy) and automation platforms.
Industry certifications like SolarWinds SCP LogicMonitor Certified Professional CCNP DevNet or AWS/Azure certifications.
Knowledge on Cloud Monitoring APIs AWS CloudWatch Azure Monitor Google Cloud Operations Suite for multicloud visibility would be preferred.
Candidate having deep knowledge and intermediate level experience on Data Science AI/ML Agentic AI/GenAI would be given priority
Join us in driving innovation and efficiency through advanced network monitoring tools and automation at Genpact.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at genpact and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.