Sr Account Manager

Job Description:

Rakuten International oversees 7 businesses with over 4000 employees globally. The brand is recognized for its leadership and innovation in ecommerce digital content advertising entertainment and communications bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the companys mission to delight merchants and customers through innovation optimism and teamwork.

Cartera Commerce a Rakuten company who is the pioneer and leader in online cash back shopping and a subsidiary of the global Internet services company is looking for experienced talented and passionate individuals to join our growing team. Cartera Commerces loyalty solutions serves major airlines to top banks we partner with elite companies who use loyalty programs to reward their customers. We help those customers earn more rewards by shopping with over 1000 online retailers. If you want to join a dynamic team please apply. Cartera Commerce is based in Lexington Massachusetts.

SUMMARY:

• Are you passionate about providing proactive and professional communication to client partners offering them the topnotch partnership they deserve
• Are you an innately curious person who is driven by challenges and doesnt settle for thats the way it has always been done or a no and looks for new approaches to get stakeholders to a yes
• Are you a rollupthesleeves collaborative team member who will partner with internal teams to collaborate on solutions for your clients challenges and needs
• Are you willing to dig into business and marketing metrics to understand what is driving success for your portfolio of clients

Cartera a Rakuten company seeks an account management professional with 57 years of experience supporting and leading external client partnerships. As a Sr. Account Manager on the Account Management Team you will manage an assigned portfolio of key client accounts and be responsible for driving both Client and Cartera revenue while delivering the best possible partnership experience through daily emails weekly status meetings and quarterly strategy presentations. This is a handson role which requires attention not detail and strong collaboration with internal teams to ensure client deliverables are executed ontime and to expectation.

Specifically you will responsible for all aspects of the daytoday operations of your clients online loyalty shopping programs: ensuring that internal teams deliver on marketing campaigns and product enhancements; guiding your clients to leverage marketing best practices for promoting online shopping offers; and accurately monitoring tracking and analyzing the effectiveness of our strategies to ensure that the clients goals and Carteras business objectives are met. You will be interacting with many internal teams on a daily basis (Project Management Marketing Merchant Sales and Analytics) and be the liaison between those internal teams and your clients. Its a dynamic interactive and collaborative role working with some of the biggest loyalty programs in the United States and Canada.

KEY RESPONSIBILITIES

• Offer daytoday support to your assigned portfolio of accounts with a heavy focus on driving and aligning Cartera and Client program and revenue goals;
• Plan develop crosssell and execute new Cartera and Client initiatives relative to enhancing program performance;
• Serve as the intermediary between the Client and various internal departments such as Merchant Sales Marketing Product Technology Project Management Analytics and Accounting;
• Lead regular Client calls/meetings to review topline program performance and marketing efforts with a focus on executing against key strategic growth levers;
• Develop working knowledge of Cartera products and services and how they map to Client business needs in order to support pitching and selling in the right solutions at the right time;
• Build strong Client relationships and address Client needs quickly to uphold Carteras industryleading reputation for excellent partnership at every level;
• Develop familiarity with Client contractual requirements and understand the role you play in securely and confidentially handling data and sensitive information to maintain legal and compliance standards;
• Clearly communicate program performance to internal and external stakeholders and partner with Vice President of Partnerships who will lead account strategy to uncover new opportunities for revenue growth.

MINIMUM REQUIREMENTS (Knowledge Skills Abilities)

Candidate will have 57 years of experience in account management with some digital marketing experience and working knowledge of marketing best practices. Candidate must exhibit a strong aptitude in analyzing program performance through a marketing lens and then applying that analysis to suggested program improvements to drive growth for our client programs. Bachelors degree in a related field (marketing business analytics or similar) and 10 domestic travel required.

Account Management:

Experience supporting or leading external account/client relationships for multifaceted programs that encompass business development marketing and/or technical components. Preferred industry experience in digital marketing eCommerce mobile or technology. Must have a basic understanding of technical project planning and release schedules. Experience with loyalty programs including airline frequent flier hotel frequent guest retail loyalty affinity and reward programs a strong plus.

Communication:

Exemplary written and oral communication skills (professional detailed proactive and responsive). Experience developing slide presentations and excited by opportunities to present both inperson and via video conferencing. Strong track record of professionalism working with both internal and external stakeholders. Utilize persuasive communication skills outofthebox thinking and persistent optimism to ensure internal and client approvals of program tactics.

Analytics:

Experience with qualitative and quantitative analysis of program results comfortable taking the first pass at understanding key performance metrics and partnering with direct manager to brainstorm recommendations for strategic and/or tactical changes. Any prior experience with (or interest in learning! business analytics/reporting and knowledge of digital marketing/eCommerce marketing campaign metrics is especially helpful in this role.

Partnership:

Solutionoriented problem solver who listens well and asks a lot of questions to help support teams in thinking creatively. Strong crossfunctional collaboration within an organization and willingness to go the extra mile to bridge relationships a must. Optimistic outlook willingness to seek solutions to client challenges and provide an upbeat relationshipfirst demeanor at all times. Work hard play hard and do what is right for the clients and our business.

QUALIFICATION REQUIREMENTS

• Bachelors Degree in a related field required
• 57 years of experience in account management
• 10 domestic travel required

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve Always Advance Only be satisfied with complete success Kaizen
Passionately Professional Take an uncompromising approach to your work and be determined to be the best
Hypothesize Practice Validate Shikumika Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! Always be conscious of time take charge set clear goals and engage your team

At the time of posting Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on jobrelated factors including the skills qualifications and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus health vision dental insurance 401k matching PTO Volunteer Time Off (VTO) and other employee benefits as the company implements.