Meal Programs Associate Stanford

Meal Program Associate (Stanford House)

Ronald McDonald House Charities Bay Area

JOB DESCRIPTION

ABOUT RONALD MCDONALD HOUSE CHARITIES BAY AREA

Ronald McDonald House Charities Bay Area (RMHC Bay Area) envisions a world where all children have access to health care and their families are fully supported and actively involved in their care. RMHC Bay Area supports more than 4000 children and their families annually through three Ronald McDonald Houses two Ronald McDonald Care Mobiles a Ronald McDonald House as well as regional food insecurity programs alternative housing support psychosocial and respite programs and specialized programming delivered on site inside area pediatric hospitals.

JOB SUMMARY

The Meal Program Associate (MPA) is responsible for maintaining a clean organized and wellstock commercial and family kitchen spaces at the 123room Ronald McDonald House at Stanford. Under the direct supervision of the Family Programs Manager the MPA restocks all community pantries fridges and freezer ensuring food items are not expired older stock is consumed first and maintaining control over inventory. The MPA supports the Meal Program Coordinator by periodically cleaning the kitchen spaces to ensure a high level of quality control. MPAs are responsible for accepting and storing Sysco orders food donations. Accepting and distributing daily meal orders from CateredToo FarmingHope and McDonalds. The MPA also aids the Meal Program Coordinator with MegaBITES groups providing direction and support.

This MPA is tasked with preparing and serving lunch for school break camps ensuring that all food preparation adheres to safe food handling practices. This role ensures that the commercial kitchen follows local and state regulations. The MPA works alongside the Kitchen Volunteers attending to family kitchen needs restocking and meal distribution. Additionally The MPA keeps track of breakfast and dinner serving numbers and reports them to the Meal Program Coordinator.

The Meal Program Associate is a parttime nonexempt role required to work some holidays and weekends. The MPA works 20 hours per every week.

Schedule Breakdown:

Sunday to Wednesday: 10:00am 3:00pm $20/h (Hours may vary)

Wednesday to Saturday: 2:00pm 7:00pm $20/h (Not Available)

DUTIES AND RESPONSIBILITIES

• Maintain a wellstocked organized and clean community refrigerators pantries and freezers.
• Ensure food items are not expired spoiled or tampered with.
• Keep track of houseprovided food items and report to Meal Program Coordinator for ordering.
• Guide the work of Kitchen Volunteers utilizing them as an extension of the meal team to restock spaces distribute meals food quality control and attend to the family needs.
• Accept and distribute daily dinners from CateredToo FarmingHope and McDonalds ensuring accurate recordkeeping of meals received and distributed.
• Perform walkthroughs in all three family kitchens including breakfast areas community pantries fridges and freezers throughout the day.
• Maintain breakfast supplies in stock and properly labeled for Guest Service Associate team to set up.
• Restock and put away daily continental breakfast items including keeping records of consumption.
• Collect family feedback including dinner satisfaction food quality service delivery and food variety as well as communicating any concerns to the Family Programs Manager.
• Accept and store Sysco orders focusing on temperature control procedures food handling practices and ensuring accuracy of orders.
• Inspecting the family kitchen cooking supplies periodically and replacing any damaged or missing utensils.
• Support the Meal Program Coordinator and Housekeeping team in cleaning the Commercial Kitchen including properly organizing food items in the commercial refrigerator freezer and pantry.
• Support the Meal Program Coordinator with MegaBITES groups including planning hosting directing serving and cleaning up.
• Plan prepare and serve lunch for school break camps.
• Ensure the Commercial Kitchen complies with local and state health regulations.
• Keep track of commercial kitchen refrigerator freezer and threecompartment sinks temperature.

QUALIFICATIONS AND PREREQUISITES:

Education and experience:

• High School Diploma Required
• 1 year of customer services experience

Knowledge skills abilities and other:

• Spanishspeaking a plus
• Compassionate and attentive customer service.
• Good problemsolving and organizational skills.
• Strong attention to detail.
• Ability to work and adapt to a fast and slowpaced environment.
• Good active listening.
• Ability to work independently.
• Ability to handle difficult situations with confidence and compassion.
• Service oriented.
• Ability to set professional boundaries with families.
• Ability to work as part of a large team fostering a positive work environment.
• Strong communication skills.
• Interest in working with families and children.
• Ability to work with diverse populations.
• Computer literate in MS Office suite of products or similar.
• Ability to work in a semimedical environment with children being treated with lifethreatening illnesses and their families.
• Certified in Adult & Pediatric CPR First Aid and AED or ability to get certified.
• Certified in ServeSafe food handling or ability to get certified.
• Valid CA drivers license.
• Must be able to lift 50 pounds.

Job description is for informational purposes only. Additional duties that are consistent with the responsibility level may be assigned.

Required Experience:

IC