Customer Service Agents
Customer Service Agents
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Job Description
Location: NPT Tempe AZ 235; 2440 West University Dr. Tempe AZ. 85281.
Pay: $16 $20 / hour (DOE) up to $2500 through our performance bonuses.
Work hours:
Winter Shift: M/F. 7:00 am 4:00 pm (No weekends/Nights).
Summer Shift: M/F. 7:00 am 4:00 pmand 12 Saturdays a month (In the morning only).
You want Benefits Youve got it! Our generous benefits package includes:
Medical Dental Vision and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
401 k with generous company match
13 days of paid time off PTO & 8 Paid Holidays (NOTE: PTO increases with tenure!
100 employer paid Life Insurance and LongTerm Disability Insurance
Paid Parental Leave
Fully Funded Tuition Education Programs
Bonus Programs that include Employee Recognition and Referrals Summer Madness and Annual Performance
Employee Stock Purchase Plan
Employee Discounts and much more!
What to Expect
The Customer Service Agent provides excellent customer service over the phone by responding to customers needs promptly and professionally. Works cooperatively with business development representatives and other members of the distribution team to grow existing customer sales while identifying new customers. Endeavors to meet or exceed sales quotas at the appropriate gross margin while increasing customer satisfaction.
On a daily basis our Customer Service Agent:
Places and answers calls from existing and potential customers to solicit business and to follow up on customers needs.
Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions.
Processes customer orders quickly and efficiently. Increases sales by crossselling upselling and offering promotional sale items.
Communicates pricing product updates deliveries and terms.
Accurately performs data entry of sales orders quotes for early buys price matrixes etc.
Updates sales team of customer additions and/or changes.
Promptly responds to complaints and resolves issues in a timely manner. Follows up with sales center managers on resolution.
Remains current on product and industry knowledge by attending sales meetings vendor training and trade shows and reading trade journals.
Researches and studies the market to stay aware of competitive situations.
Assists operations and purchasing departments with inventory control by providing information on new business needs or reduced/lost business.
Reviews open sales orders open purchase orders and open transfers weekly.
Works with accounts receivable department when necessary to assist in collecting on past due accounts.
Other job duties may be assigned.
What You Will Need:
High School Diploma or GED.
Strong product knowledge in the swimming pool and spa industry or a minimum of 3 years of customer service experience
Solid understanding of effective selling techniques with proven success meeting sales goals and growing sales.
Demonstrated ability to handle difficult customers and situations.
Strong communication skills both written and verbal.
Must be 18 years of age or older to apply.
Looking to work for the best in the industry
Look no further than POOLCORP the worlds leading distributor of outdoor living products. With over 440 Sales Centers in 13 countries and a team with more than 6000 dedicated employees we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors SCP Distributors International Superior Pool Products National Pool Tile Pinch A Penny and Horizon Distributors.
Why join POOLCORP
We offer a wealth of opportunities for career growth and advancement with comprehensive training programs to support your success. As a company we value integrity trust diversity and innovation and we strive to foster a familyoriented hometown culture that is supported by our strong stable and growing business. Join us today and experience the best of both worlds!
So end your job search here at POOLCORP Where Outdoor Living Comes to Life!
Bilingual Military Military Spouses and Veteran applicants are strongly encouraged to apply! Currently POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.
All offers to external candidates for employment are contingent upon the successful completion of preemployment drug testing and background verifications before employment is finalized. This position is considered safetysensitive and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.
POOLCORP including all its subsidiaries is a drugfree company and Equal Opportunity Employer By Choice. The Company understands respects and values diversity unique styles experiences identities ideas and opinions while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit develop and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.
#MTN1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
