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Job Description
About Care
Care is a consumer tech company with heart. Were on a mission to solve a human challenge we all face: finding great care for the ones we love. Were moms and dads and pet parents. We have parents and grandparents so we understand that everyone at some point in their lives could use a helping hand. Our culture and our products reflect that.
Location: Dallas Texas
Work Environment: Hybrid In the Uptown Dallas office Monday Wednesday & Thursday
Position Overview:
The Consulting Team at HomePay manages all client contact including inbound phone calls emails and account changes while ensuring exceptional service and operational efficiency. This handson role demands attention to detail strong communication skills professionalism and a solid work ethic. Your day will primarily involve handling inbound calls from household employers and employees with tax and labor law questions along with followups and nonphone account management.
What Youll Do:
- Manage all client contact including inbound calls emails and account changes while providing accurate consultations on tax and labor law questions.
- Review and implement account changes promptly
- Perform followups and nonphone account management tasks as needed.
- Support other teams with business needs goals and project completion.
- Report client feedback including suggestions complaints quotes account closures and service upsells.
Who You Are:
- 13 years of related client service experience
- Strong communication skills both written and verbal
- Teamplayer with a passion for delivering exceptional customer service
- Strong attention to detail
- Strong change agility and ability to shift quickly as needed
- A driven nature and willingness to tackle complex projects and goals
- Comfortable in a fastpaced environment
- Comfortable meeting and exceeding daily and weekly critical metric benchmarks
- Open to feedback ongoing learning and comfortable asking questions
- Reliable and consistently punctual
- Bachelors Degree preferred (Business/Economics/Government preferred)
Company Overview:
Available in more than 20 countries Care is the worlds leading platform for finding and managing highquality family care. Care is designed to meet the evolving needs of todays families and caregivers offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007 families have relied on Care.coms industryleading productsfrom child and elder care to pet care and home care. Care is an IAC company (NASDAQ: IAC).
Salary: $26.25/hr
The salary listed is just one component of Care.coms total compensation package for employees. Other rewards may include annual bonuses and short and longterm incentives. In addition Care provides a variety of benefits to employees including health insurance coverage life and disability insurance a generous 401K employer matching program paid holidays and paid time off (PTO).
#LIHybrid
Required Experience:
Contract
Employment Type
Hourly
