Service Advisor - Body Shop
Service Advisor - Body Shop
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Salary Not Disclosed
1 Vacancy
Job Description
Rihm Family Companies is looking for a Service Advisor Body Shop to join our growing team. Our familyowned business is driven by our 4 Es of doing business. Effective Efficient Equity and Expansion. We look for exceptional candidates who value our mission. If you possess a strong work ethic and an appetite for a growing industry and would like to gain experience with an established organization please apply.
What we offer:
VERY COMPETITIVE PAY SCALE
Relocation package may be available
Modern Facility equipment clean and safe working environment
Generous Personal Time Off Plan(PTO) Holidays
Medical Dental Prescription & Vision Coverage
Health Savings Account (HSA) withEmployer Contribution
Flexible Spending Account (FSA)
Union Pension and Benefits
Employer PaidBasic Term Life and AD&D Coverage
Employer PaidLong Term Disability Insurance
Short Term Disability Available with Employer Contribution
SupplementalInsurance Available (Accident Critical Illness Hospital Indemnity)
Company Paid Training
Employee Assistance Program
Company Discounts (ex. Verizon Employee Discount)
Red Wing Shoe Safety FootwearProgram
Annual ToolReimbursement Program
Position Summary:
Effectively and efficiently coordinate completion of customer repairs by greeting customers writing accurate estimates ordering parts schedule repairs write repairs orders with accurate descriptions of problems and repairs.
EssentialFunctions / Responsibilities:
Greet Customers in a timely / friendly manner
Generate accurate damage estimates
Create and complete repair orders
Schedule repairs with limiting down time to customer
Document accurate description of customer complaints
Work with our insurance partners in a timely and professional manner
Become primary contact to customer and insurance providers
Obtains customer approvals and signatures
Close repair orders in a timely manner
Determine and obtain payment method
Update customer on repairs
Coordinate customer parking
Respond to all customer inquiries in a professional manner
Maintains professional appearance
Keeps work area clean
Other duties assigned by manager
Essential Education and Experience Qualifications:
High School Diploma or GED
Minimum 1 year Body Repair experience in trucking industry
Valid drivers License
Key Attributes / Skills / Characteristics:
Excellent interpersonal and communications skills
Reliable / dependable
Highly organized
Thorough and detailed
Practical knowledge and abilities to use computer applications
Preferred Qualifications:
Heavy Truck Estimating experience
Background and understanding of trucks and truck equipment
Customer experience
Physical Demands:
The physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may on occasion lift and / or move up to 50 lbs.
Specific vision abilities required by this job include close vision depth perception and ability to adjust focus
The employee is regularly required to use arms hands and fingers to feel grasp push pull or squeeze and reach
The employee is frequently required to stand walk sit talk climb (into trucks) and hear / listen and on occasion stoop kneel balance or crouch (to assess trucks)
Work Environment:
The work environment characteristics described here are representative of those n employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job the employee is frequently exposed to work near moving mechanical parts and vibration
The employee may be exposed to fumes or airborne particles
The employee may be exposed to extreme temperatures and conditions due to weather
The nose level in the work environment is usually moderate and occasionally loud
This job description is not designed to contain a comprehensive list of tasks responsibilities or duties. Rihm Family Companies reserves the right to amend this document to meet legal business and organization requirements as necessary.
Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based on merit and experience regardless of race/ethnicity religion gender identity/expression disability veteran status or any other legally protected classification.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
