drjobs Manager Billing Administration - Member Engagement

Manager Billing Administration - Member Engagement

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1 Vacancy
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Job Location drjobs

Sydney - Australia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

About Avant

Avant is Australias leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years. It was established by a small group of doctors in 1893 who wanted to protect themselves from actions arising out of the practice of medicine.

Avant now represents 82000 health practitioners and medical students across every state and territory delivering market leading products and services to meet their professional personal and practice needs. Building on this heritage our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.

As a mutual organisation owned by members and run purely for their benefit our members are at the centre of all we do.As well as providing products and services to our member we play a broader community role by advocating for improvements in the healthcare system and in quality safety and professionalism in medicine through delivering education and research activities.
The commitment to members and the profession from our 850 staff has resulted in over 50 of Australias doctors choosing to be Avant members delivered annual revenues of $440 million and net assets of $1.4 billion.

About the Role

This role and this team plays a critical role in the delivery of superior quality of service to our members and oversees our billing and administration function. The role is responsible for managing all Billing related activities (including support for member calls (inbound/outbound) batch management refund approvals hold request and payment support) and our administration processes.

Key Responsibilities

Recruitment and management of FTE to capacity plan
Coaching and developing team leaders and teams; ensuring team are setup to succeed in roles and progressing in career
Motivating team through reward and recognition
Management of performance to meet KPIs and behaviours to align to Avant Values
Developing and driving a culture plan with a focus on increasing have your say results
Developing business plans to align with Member Engagement (ME) and Business Change Operations (BCO) plans aligning with overall BCO vision & strategy
Managing and improving performance of the business; working with stakeholders including HO and WFM to drive up service & quality reduce cost and increase overall member and employee satisfaction.
Working with stakeholders to cultivate and drive improvement in process and performance across the business unit
Fostering Relationships with stakeholders to support seamless workflow between teams
Developing and leading staff through consistent application of performance and service management strategies
Implementing plans developed with management to lift performance to necessary levels and take action to address unsatisfactory performance
Assisting in managing the operations of the centre through completion of reports and management of reporting coaching
Monitoring team performance and identifying and remediating reasons for variance to target
Manage member complaints/escalation within team and analysis of service experiences with a view to minimise complaints and the recurrence of similar disputes.
Represent Member Engagement team in variety of initiatives/projects across the organisation
Develop/Maintain Exception Management/Data Quality calendar and ensure regular ongoing maintenance of system
Liaison with Finance and other teams on critical billing activities (eg: Refunds reconciliation Doubtful Debtors Lost monies)

About You

Knowledge of contact centre operations essential
Knowledge of billing systems preferred
Excellent knowledge of complaints handling and monitoring and reporting process.
Good interpersonal and communication skills
Intermediate MS Office skills
Effective organization and time management skills
Strong attention to detail and focus on numerical analysis
Exceptional understanding of products systems and processes
Excellent knowledge of complaints handling and monitoring and reporting process.
Strong interpersonal communication and negotiation skills with excellent report writing skills.
Strong time management skills.

What We Offer:

Competitive salary incentives
Hybrid work (Sydney CBD office)
Supportive and collaborative team environment
Opportunities for professional development

Apply now to be part of a purposedriven team making a difference in the lives of medical professionals!

Other details

  • Pay typeHourly

Required Experience:

Manager

Employment Type

Full-Time

Company Industry

About Company

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