Solution Center Associate
Solution Center Associate
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1 Vacancy
Job Description
Overview
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory equip their workforce or secure their data we make it happen. All it takes is finding the right combination of tech hardware software cloud solutions and support services. Thats what we do. Were the IT Departments IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds experiences and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric to share your ideas and experiences with a team that thrives on fresh thinking creativity and helping others.
Why You Should Join Us
Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial emotional and physical resources for you and your family. Our compensation 401k plans medical insurance and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees we provide free therapy visits mental health coaching and tools and meditation resources.Youll also enjoy a generous paid time off package that includes not only vacation and sick time but also Wellness and Volunteer Time Off days.
This is a HYBRID role 3 days in office.
JOB SUMMARY
Working under minimal supervision of the Director the Solution Center Specialist facilitates the sales of services through a consultative approach focusing on understanding client business requirements and translating those to appropriate services engagements.
The Solution Center Associate owns development of proposals and Statements of Work (SOW) for assigned opportunities generally of low to moderate complexity. The Solution Center Associate functions as the lead for the presales team in the SOW development process from deal kickoff to executive review. To that end the Solution Center
Associate works with internal clients such as account managers solution architects and system engineers as well as the external client to translate customer business and technical requirements into an accurate Statement of Work contract. Facilitates the negotiation of Master Service Agreements as appropriate.
The Solution Center Associate assigns and manages technical resources to meet customer
deadlines and engages with the project management implementation team to ensure a smooth transition from sale to implementation.
Responsibilities
PRIMARY JOB DUTIES
- Owns development of lowtomoderately complex proposals statements of Work (SOW) and Bills of Materials for assigned opportunities with input from sales and Subject Matter Experts (SMEs) which may include system engineers practice managers or directors solution architects OEMs or partners.
Defines requirements and solutions for services opportunities per request.
Manages work assignments in workflow tool and addresses concerns/requests in order to meet deadlines.
Participates in responding to valid RFI/RFPs.
Actively tracks current opportunities and forecasts upcoming business accurately.
Maintains the client relationship and keeps the client and stakeholders engaged in the sales process.
Translates customer business and technical requirements into an accurate Statement of Work which includes opportunity summary task lists client responsibilities project specific assumptions out of scope items pricing including resources and billing structure.
Collaborates with other teams to create consistent clear professional content.
Obtains all necessary internal approvals.
Consistently and effectively communicates Connections value proposition to client stakeholders.
Successfully completes various administrative tasks as required including obtaining and maintaining required vendor sales certifications as required to support Connection certification requirements or goals.
Ensures time and expenses are entered correctly and on time.
Participates in mandatory company training.
Performs all other duties or projects as assigned.
QUALIFICATIONS
- 5 years similar experience
- Ability to quickly identify and engage appropriate resources across the organization to facilitate project success.
Skilled in Microsoft Word Excel and PowerPoint.
Knowledge of requirements gathering building project schedules and creating project budgets.
Working knowledge of professional services within a value added reseller organization with ability to manage the presales SOW process.
Customer oriented with ability to listen to and anticipate needs of the customer.
Attention to detail in composing keying and proofing professional business materials.
Presents self with a high level of professional and the ability to interact with all levels in the organization.and with external partners.
Selfmotivated with ability to manage engagements from beginning to end.
Leadership skills with ability to lead engineer project teams.
Strong verbal and presentation skills with ability to respond professionally with email telephone and face to face with customers (internal or external).
Strong writing skills including spelling and grammar and ability to apply writing skills to communicate complex concepts in clear concise language.
Strong organizational and time management skills with ability to multitask and manage multiple projects simultaneously.
Detailed methodical and accurate (high attention to detail).
Persuasive confident.
Min
Max
Required Experience:
IC
Employment Type
Full-Time
