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About this role
Every company grows differently and we grow when we help our users write better faster.
As a Content Analyst youll work closely with our AI/NLP product and solutions engineering teams to help us maintain a high level of quality in the content generated by features and models.
Well rely on your editorial mindset and customercentric thinking to make sure were delivering content at an enterpriselevel of quality.
Youll be reporting to our Director of Customer Language Engineering.
Your responsibilities
Put on your editorial and copywriting hats deeply understand our customers needs and priorities and apply that customercentric thinking when reviewing model outputs
Provide a thorough analysis of model and feature outputs to help us improve quality
Find creative ways to push our models and features to their limits; identify edge cases and corner cases that should be addressed before release to production
Clearly communicate your findings to various stakeholders including AI/NLP product and solutions engineering
As needed produce reports and statistical analysis to summarize your findings in a digestible format
Be on the lookout for ways we can iterate on our models and workflows to deliver the highest quality content to our customers
Help us build up and scale our content QA processes and capabilities
Is this you
2 years working in a content review copywriting or editorial capacity
A deep love for words language and writing
Has knowledge of editorial processes or experience working with content marketing technical writing or UX writing
Has an interest in AI and NLP technologies including large language models (LLMs)
Can think strategically but loves to get into the details of the product and how it works
Has technical curiosity to ask engineers and product good questions about architecture flows business logic etc.
Not afraid to speak their mind while contributing to a culture of openness and frank talk
Required Experience:
IC
Full-Time