Senior Service Desk Analyst
Senior Service Desk Analyst
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$ 104000 - 166000
1 Vacancy
Job Description
Responsibilities
As a Service Desk / Help Desk Analyst you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fastpaced environment that offers extensive options for training certification and career advancement. When we succeed you succeed and together our best becomes better.
- Providing program support as a Tier 1.5 Service Desk Technician.
- Delivering excellent customer service and quick resolution of technical issues for customers via chat email and deskside support.
- Supporting Tier 1 onsite installation implementation maintenance troubleshooting and repair of desktops laptops printers mobile phones secure phones and associated peripherals.
- Troubleshooting and resolving issues involving Microsoft Windows desktop applications collaboration tools shared drives email and other technologies.
- Supporting Microsoft Office and Active Directory products.
- Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable.
- Isolating and resolving issues with individual workstations.
- Acting as a resource to answer user questions about hardware and software issues.
Qualifications
- Required Experience: BA/BS and a minimum of 9 years of full time 40 hours a week) helpdesk experience. 4 years of additional experience can be substituted for education.
- Required Technical Skills: IAT Level II certification (DoD 8570 Compliance)
- Security Clearance Level: Active Top Secret with SCI Eligibility
- Required Skills and Abilities:Excellent verbal and written communication skills. Interagency Language Roundtable level 3 English
Desired Qualifications:
- Help Desk Institute Certification
- ITIL certification
- Jira experience
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Senior IC
Employment Type
Full-Time
