Help Desk Analyst
Help Desk Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hi there
Hope you are doing well
My name is Kishore Kallem from Software Technology Inc. Trying to reach you regarding a job opportunity please go through the below description and let me know if you are interested.
Title: Help Desk Analyst
Location: Harrisburg PA
Duration: 8 Months
Objectives of Engagement:
The primary objective of this engagement is to provide helpdesk support to citizens accessing their immunization record through the PIERS Public Portal. This individual will also provide helpdesk support to endusers of PIERS. The contractor will work directly with the registry supervisor manager registry specialists and other contracted staff of the PIERS team during this assignment.
Generally the contractor will perform the following tasks:
- Provide PIERS Public Portal helpdesk support by responding to inquiries from citizens via phone and email.
- Provide PIERS helpdesk support by responding to inquiries from endusers via phone and email.
- Monitor and escalate PIERS system issues to supervisor and PIERS team.
- Identify PIERS Public Portal website needs.
- Assist with and recommend updates to PIERS and PIERS Public Portal training materials.
- Respond to enduser inquiries regarding training and onboarding for PIERS users and clinics.
- Facilitate enrollment of PIERS users in training.
- Provide regular status reports to IIS training team and PIERS team.
- Assist in planning and developing strategies for training approaches to endusers.
- Consistently treat end users stakeholders and coworkers with dignity and respect.
- Create and maintain a work environment that is welcoming and respectful of diversity.
- Assist with other related tasks and duties as necessary.
- Travel to inperson trainings as necessary.
The contractor will be required to:
- Complete weekly timesheet reporting in PeopleFluent/Vector VMS by COB Friday.
- Provide weekly personal status reporting by COB Friday submitted on SharePoint.
- Schedule project status meetings with both the Division Director and bureau leadership as required.
Contractor skills And Experience Requirements
- Effectively and efficiently provide helpdesk support.
- Ability to quickly learn and become proficient with using a new computer system.
- Use complex technical training material and manuals to diagnose citizen and enduser issues.
- Use distance communication methods including conference call and webinar tools.
- Develop specific goals and plans to prioritize organize and accomplish work.
- Establish shortterm and longterm objectives and specify the strategies to achieve them.
- Proficiency in Microsoft Office Suite including Access Excel Power Point and Word.
- Document the status of projects.
- Use phone email fax and messaging to communicate.
- Communicate effectively in writing orally electronically and inperson.
- Work independently and as a part of a team.
Sincerely
Kishore Kallem
Accounts Manager
Direct:Fax:
Email: Web: www.stiorg
100 Overlook Center Suite 200
Princeton NJ 08540.
Required Experience:
IC
Employment Type
Full Time
