Outreach Partnership Specialist

Outreach Partnership Specialist

Stateside Military Operations

Exempt Contingent II Full Time Pay Grade 1.3

Job Location: Honolulu HI

University of Maryland Global Campus (UMGC) seeks an energetic and outgoing individual to serve as an Outreach Partnership Specialist (OPS). Reporting to the local Assistant Director the successful candidate will be responsible for business development activities in the assigned geographic areas that drive relationships that lead to new student growth at UMGC. The OPS will use strong criticalthinking and business development skills to market UMGCs brand proposition to a diverse population of potential veteran and to applicable consumer learners. Successful candidates enjoy working in a high energy fastpaced environment demonstrate enthusiasm and initiative and possess excellent interpersonal skills and the ability to establish rapport with prospective students in order to generate inquiries. The Outreach Partnership Specialist must be a collaborative team player who will work closely with a regional Success Coach to provide concierge level support to the newly enrolled students that result from recruitment events. The OPS must also work closely with the assigned Corporate Learning Solutions Account Manager in initiating engagement with prospective community colleges businesses and defense contractor agencies.

Duty Hours and Location:

This position will require up to 75 travel within an assigned region that is primarily day travel within the local community with some outofstate travel to include training and regional conferences. Some evening and weekend hours may be required to attend education and transfer fairs held after normal work hours. This position is not eligible for telework or remote work. The Outreach Partnership Specialist is expected to be highly visible daily developing business relationships through networking in the local community and attending events.

Accountabilities Include:

• Independently represent the University at locations throughout their assigned region at recruitment events transfer fairs and on community college campuses.
• Proactively engage and network with community stakeholders to include local alumni students community college staff and leadership business leaders and veterans in assigned territory.
• Provide proactive input and creative support at local events such as Community College Open Houses and Transfer Fairs College/Academic Fairs Alumni gatherings and other specialized events held in assigned geographic areas.
• Participate in local education associations Chamber of Commerce events Veteransrelated conferences and organizations to provide presentations that promote UMGCs brand and value proposition.
• Create and deliver multimedia and PowerPoint presentations geared towards motivating and inspiring students to explore possible degree programs at UMGC and associated career fields.
• Be highly visible and dynamic to generate leads from local recruitment events.
• Develop referral leads from prospective students UMGC alumni and /or personal networks.
• Possess thorough understanding of UMGC product knowledge policies procedures and systems to guide prospective students effectively and accurately.
• Provide students with available tools and resources by anticipating needs through consultative conversations.
• Provide comprehensive responses to student questions regarding transfer credit.
• Maintain departmental Service Level Agreements in line with management expectations.
• Maintain and expand knowledge and proficiency with UMGC systems to include Salesforce Peoplesoft On Base and the Student Portal.
• Serve as the primary POC for coordinating and providing consistent outreach projects and services to civilians alumni and veterans as assigned.
• Perform other jobrelated duties as assigned.
• Home office is in Pearl City Oahu.

RESPONSIBILITIES INCLUDE:

• Participate in onsite studentfacing events and limited virtual events within assigned region to generate inquiries up to 75 local travel required.
• Drive new student recruitment through problem solving in a way that leaves the new student feeling as if they have a strong advocate for their success presenting information in a professional articulate and confident manner and effectively communicating the value proposition of the university.
• Demonstrate high quality customer service throughout all client interactions.
• Experience working in a customerfacing goaloriented presentation and inquiry generation role.
• Be knowledgeable of UMGC services to include hybrid classes and testing services at military and civilian sites.
• Maintain a mastery of articulation and advising content knowledge for all university community college agreements and corporate alliance programs.
• Perform other duties as assigned.

DUTY STATEMENTS:

• Employees are required to work some evening and weekend hours.
• Employees may be required to work certain holiday hours based on business need.
• Employees are expected to assist and attend special events at their assigned locations office.

REQUIRED EDUCATION AND EXPERIENCE:

• An earned bachelors degree from an accredited institution of higher learning and 2 years of relevant work experience providing outstanding customer service.
• Candidates must possess excellent customer service and time management skills high learning agility creative problem solving interpersonal oral and written communications with strong attention to detail and accuracy.
• Excellent interpersonal communication skills for both oneonone interactions and group presentations with diverse populations of students
• Candidates must demonstrate a clear understanding of professionalism and the demonstrated ability to work responsibly and independently.
• Excellent computer and keyboarding skills (Microsoft Office inclusive of Word Excel PowerPoint)
• Candidates must have a good driving record along with reliable transportation and auto insurance. Air travel will also be required.

PREFERRED EDUCATION AND EXPERIENCE:

• Previous experience in any of the following areas: online higher education admissions advising enrollment management recruiting educational or trainingindustry sales consultative sales of a service offering or experience in a highvolume customer service environment.

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race color national origin age marital status sex sexual orientation gender identity gender expression disability religion ancestry political affiliation or veteran status in employment educational programs and activities and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall based on disability be excluded from participation in or be denied the benefits of the services programs or activities of the University or be subjected to discrimination. For information about UMGCs Reasonable Workplace Accommodation Policy or to request an accommodation applicants/candidates can contact Employee Accommodations via email at.

Benefits Package Highlights:

• Generous Time Off:Enjoy 22 days of paid vacation 15 days of sick leave 3 personal days and 15 paid holidays 16 during general election years). Time off rates will be prorated based on the number of hours worked.

• Comprehensive Health Coverage:Access to health care medical with vision dental and prescription plans for both individuals and families effective from the 1st of the month following your hire date. Contingent II employees who work on average 30 or more hours per week 130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan.

• Insurance Options:Term Life Insurance Accidental Death and Dismemberment Insurance and LongTerm Disability (LTD) Insurance. NOTE: C2 Parttime employees working less than 0.5 FTE are not eligible for LTD.

• Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).

• Supplemental Retirement Plans: include 401(k) 403(b) 457(b) and various Roth options. The university does not provide subsidies or matching funds.

• Tuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For parttime employees (at least 50 percent of the time) tuition remission benefits are prorated.

SS Contingent II2020.pdf (umgc)

Hiring Rate: