Technical Support Engineer
Technical Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
Company:
- SeriesA funded scaleup FinTech business taking the payments space by storm
- Recognised and partnered with leading global financial institutions and major bluechip ecommerce businesses
- Enterprise clients are already entrusting these guys with their business! Its a great product
- Startup flipping into scaleup mode!
Opportunity:
This ambitious and secure FinTech are seeking a skilled Technical Support Engineer as they grow their Support team.
You will serve as the goto expert for escalated technical issues guiding problem resolution and working closely with crossfunctional teams to ensure customers needs are exceeded!
Things youll be dealing with:
- Guide new customers through technical aspects of the onboarding process ensuring smooth integrations and a successful golive experience.
- Investigate diagnose and resolve escalated customer issues focusing on advanced troubleshooting of APIcentric integrations.
- Collaborate with internal stakeholders when deeper technical insights are required.
- Actively track tickets ensuring proper priority levels meeting SLAs and keeping stakeholders informed of progress.
Youll also be key in helping develop and optimise this support function. Your input and expertise genuinely matters not only to clients but to the business!
Experience required:
- A proven background of working in a technical support role within a complex software environment (APIfirst) Ideally focusing on bespokesoftware integration and advanced troubleshooting.
- Understanding of web technologies (REST APIs).
- SQL or NoSQL (Reporting & Investigation).
- Indepth knowledge of the payments industry (Inparticular card payments).
In additional to the above technical skills youll be comfortable and confident working in a scaleup business. Youll be eager to roll your sleeves up taking a proactive approach to resolving customer challenges.
Whats on offer:
- A salary between $82000 $92000 AUD
- Fullyremote working
- Full benefits provided at request
Employment Type
Full-Time
