Client Success Specialist
Client Success Specialist
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Our founders and their team have developed the first and only endtoend software solution for Infusion Centers that has gained significant traction in the market.
Great organizations are made of great people. Were looking to fill a Client Success Support role on our growing team. This is a fulltime position. The primary responsibility is training and onboarding new clients onto our healthcare SaaS application. The ideal candidate would have job experience in a similar client success support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills.
Other responsibilities include tracking support issues helping set up and implement new client locations creating training materials and release notes and helping to prioritize development of new features based on client feedback. This person will also work very closely with the client success and development teams and likely be trained to use development tools for issue investigation and data manipulation as a part of their duties.
Responsibilities
- Learn and understand the Infusion Center healthcare model
- Onboard new clients onto and support existing clients on our healthcare SaaS application
- Troubleshoot and document software operational and technical issues
- Respond to client support issues report bugs/issues and feature requests
- Provide excellent client service with friendly professional responses
- Create client training materials draft release notes and help prioritize development of new features
- Go beyond your comfort zone when needed
- Be an awesome addition to our growing team
Required Qualifications
- Bachelors degree required
- 2 years of experience in Client Relations Account Management Customer Success or Technical Support required
- Proven track record of achieving and exceeding measurable goals
- Must be detailoriented able to multitask and be extremely organized and efficient
- Must possess excellent written and oral communication skills including ability to communicate with all levels of org chart
- Ability to say: I dont know but I can get that answer for you and then find the answer for the client
- Excellent computer skills: Adobe Acrobat Google Suite and all Microsoft Office Applications
- Experience in information technology and technical support a plus but not required
- Able to work independently (but understand we wont leave you on an island)
- Some travel required 10
$70000 $75000 a year
About WeInfuse
Come join our growing company. We are an established healthcare SaaS startup with offices in Dallas and Austin.
Founded in 2016 WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only endtoend software solution for infusion centers that has gained significant traction in the market. In addition to providing the industrys leading SaaS solution WeInfuse provides infusion center startup optimization and pharmaceutical manufacturer consulting services.
For USBased Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas such as an H1B;authorization to work in the U.S. is a precondition of employment.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of WeInfuse team members are considered the property of WeInfuse and are not subject to payment of agency fees.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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