Help Desk Specialist
Help Desk Specialist
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$ 39000 - 62000
1 Vacancy
Job Description
Responsibilities
Help Desk Support. The Help Desk Division provides GCC mission services to improve the efficiency and effectiveness of operational support services for both the GCC and the Warfighter. The Sustainment Division provides foundational services such as continual process improvement cost control mission planning and opportunities for organizational efficiencies which include development of tools asset management (HW/SW) for LCM and property accountability and security control to protect GCC CONUS managed DODINA services (NIPRNet and SIPRNet).
Cyber and Physical Security Services. Perform cybersecurity services to secure DODINA information systems and networks (NIPRNet SIPRNet) as dictated by AR 252 AR 3805 AR 19013 and all other applicable DoD Army and GCC security policies and procedures. Cyber and physical security services include Vulnerability Management Access Management Physical access control Security Assistance Visits (SAVs) support System authorization/Risk Management Framework (RMF) and CSSP support and documenting security processes for Government review/approval.
Access Management. Support management services for all accounts credentials badges and network access for personnel and coordinate access revocations with the Government upon expiration of orders.
Create and maintain SharePoint groups and roles IAW established security policies
Support site collection and content management on NETCOMmanaged Army DoDIN networks utilizing tools identified above and centrally monitored at the NETCOM HQ.
Track site collection site collection managers and web application managers list to ensure all site/content/web managers are on appointment orders and have sufficient permissions to execute the management mission via DD Form 2875. Develop and disseminate the site collection and web administrators and content managers Guide using best practices and Government guidance.
Ensure organizational hierarchical permissions are in place maintained and support mission requirements.
Draft site/content/web management ETP policies and guides for Government approval.
Certification Accountability. Manage certification and training requirements required for account/network access (privileged/nonprivileged) and any other training specified in PWS paragraph 5.2: Contract Personnel for all GCC employees within Army Training and Certification Tracking System (ATCTS). Provide a monthly GCC training and certification compliance report to the Government.
Hard Drive Turnins. Support the Government ISSM with logging and sanitization of unclassified and classified hard drives or other storage devices prior to turnin disposal and/or reissuance.
Personnel In/Out Processing. Support security management team in the In/Out processing of all GCC personnel to include issuance/closure of accounts issuance/ collection of badges SIPRNET/JWICS and Administration tokens and physical keys/keycards. Provide a monthly report to the Government which tracks in and out processing for all items listed above.
Physical Security and Access Control. Support the Security Manager with physical security and access control for the GCC NOF and extended facilities/rooms within Greely Hall in compliance with all existing policy and regulatory guidance (GCC Security Policy NETCOM G2 ARCYBER DOD etc.. This includes providing support to secure the facility and the proper labelling of control of data (unclassified classified controlled unclassified information (CUI) and personally identifiable information (PII). Use currently approved security system to validate Visitor Access Requests (VARs). See DD254 for additional guidance. The following are functions of physical security and access control: Inspections: Support periodic walkthroughs and monthly selfinspections to ensure adherence to established security procedures and policy within the GCC. This includes security control procedures for open storage storage of classified and restricted devices such as cellphones smart watches certain fitness trackers etc. and provide the results to the Government within five 5 working days of each inspection. Track remediation of all findings through closure and provide a copy to the Government Security Manager. See DD254 for additional guidance. Security Inspections and/or Security Assistance Visits: Provide visit support and support remediation efforts on any findings of identified security inspections and assistance during GCC visits. Any findings shall be tracked through issue remediation and closure and included as a report item in the Weekly Activity Report and shall provide a copy to the Government Security Manager via the COR. The Government may request a separate report and/or briefing to track larger inspections and/or SAV findings and/or items of concern. Provide a monthly CORA report documenting the GCCs current security posture with identified CORA inspection items to the COR. Escort Duties: Support escort efforts to external personnel including cleaning staff warranty repairmen and personnel onsite to remediate facility health and safety concerns. The Government will coordinate escort support in advance to provide the Contractor sufficient notice for staffing. Report escort efforts supported via a monthly report. The Government Security Manager will provide escort training to any personnel supporting escort efforts. See DD254 for additional guidance. Sanitization: When uncleared personnel are required to enter secure spaces sanitize the area which includes items such as cover monitors remove classified information from viewing and secure GSA approved security containers in accordance with DoD Army and local policies and SOPS.
Qualifications
Basic Qualifications:
- 0 years with BS/BA; 4 years no degree
- Certifications: DCWF Code 411 Basic: CompTIA A or CompTIA Network
- DoD Secret clearance or above
- General experience includes background in information systems development network operations application performance in a client/server environment or related fields.
- Specialized experience includes the management of helpdesks in a multiuser environment a comprehensive understanding of PC operating systems an indepth knowledge of network and electronic mail operations and prior supervision of help desk
- Must have a demonstrated ability to communicate exceptionally well both orally and in writing as well as have a positive customer service attitude
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Unclear Seniority
Employment Type
Full-Time
