ServiceNow ITBM Developer

Position Description:

At CGI were a team of builders. We call our employees members because all who join CGI are building their own company one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company one that has grown to 72000 professionals located in 40 countries.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for fulltime permanent members start on the first day of employment and include a paid timeoff program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: ServiceNow ITBM Developer
Position: LA
Experience: 5 to 8yrs.
Category: Software Development/ Engineering
Main location: Bangalore
Position ID: J
Employment Type: Full Time / Permanent
Qualification: Bachelors degree in Computer Science or related field

Mandatory skills: Looking for Strong ITBM resource with experience in Resource Management Demand and PPM. Prior experience of workspaces is desirable

Software Engineering is responsible for the delivery of software which may include new development configuration maintenance and installation of thirdparty packages and software integration efforts. It may include tasks from every part of the software development lifecycle including software and website design development programming and software deployment (both the installation and decommissioning of software).

The Software Engineer role is within a growing Agile DevOps team for ServiceNow.
The ServiceNow DevOps Engineer will be responsible for the development and support of the ServiceNow landscape and you will also be the technical expert for the applications/modules in ServiceNow under your care.
The present requirement is for building the ServiceNow integration with Azure DevOps using ServiceNows Enterprise DevOps offering. The role requires a proactive/independent strong software engineering skilled individual that knows scripting techniques Pipeline design using flow designer use of integration hub and software development/delivery methods (SDLC CI/CD).
An advantage is when the candidate has experience of building ServiceNow integration with other enterprise solutions (e.g. Azure DevOps).
Development experience on ServiceNow ITSM and expertise in Flow Designer is a must and experience in GitHub Azure DevOps (Boards Test Manager Pipeline etc. is an added advantage).

Accountabilities
Working across ServiceNow Platform and associated modules like : ITOM ITSM GRC.
Working on ServiceNow integrations using Integration Hub and Flow Designer
Design build test and document solution end to end
Work in Agile projects as a Dev engineer to deliver solutions for enhancements to be delivered in a sprint.
Working in larger projects as developer to support initial implementation of new ServiceNow features.
Knowledge transition from external implementation partners for new modules
Keep technical expertise up to date

Dimensions and Special Challenges
ServiceNow system used by entire Shell 100 000 users) across the globe
The current ServiceNow platform uses ITSM ITBM & LSM modules with future modules like ITOM & GRC/SecOps being planned for implementation.
Virtual working in a global environment with culturally diverse teams and across many organizational boundaries (within and across IT support and delivery organizations incl. suppliers)
Managing multiple delivery priorities multiple demand requests and complex (integration) issues
High degree of application technology and SaaS landscape complexity and integration
Working as one team with business support teams to ensure seamless development and deployments of changes and maximum added value for the business by proposing continuous improvements in line with the business needs and strategy

Mandatory Qualifications and Skills
Hands On experience as a software engineer
HTML5/CSS/AJAX/.Net/Java/Webservices/GlideRecord
Client Side and Server Side Scripting / Client & Server APIs/SaaS integration services
ACL & debugging
COTS (Commercial Off The Shelf Software)
Understand basic fundamentals of iterative development and continuous delivery
Understand basic fundamentals of software development processes and procedures
Understand basic fundamentals of CICD process concepts of Integration and Deployment Pipelines
Understand incremental delivery and use metrics to track progress against the intended timeline
Experience in working in agile/scrum delivery teams/DevOps
Selfstarter and able to handle concurrent tasks with appropriate priority
Ability to challenge and debate issues of importance to the organization
Good interpersonal skills and a collaborative management style both facetoface and virtually
Good English communication skills both verbal and written

Skills:

• DevOps
• ServiceNow
• ServiceNow implementation
• ServiceNow IT Service Mngt

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.