Software Engineer CCaaS Cloud Contact Center - UK
Software Engineer CCaaS Cloud Contact Center - UK
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Job Description
Software Engineer CCaaS Cloud Contact Center (Mid to Sr. level) UK
Location:Remote England UK
Travel:up to 10
Position Type:Fulltime
Navixus (Formerly Eventus Solutions Group) was named the 2024 winner of the Top Certified Implementation Partner by NICE!
We are hiring aSoftware Engineerto join our team and support Cloud Contact Center platforms NICE Cxone.In this role you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products features unit testing code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers Project Managers and other team members. You will be responsible for mentoring others and helping with the onboarding process.
Qualifications For Success:
- 58 or more years of IVR and ACD development experience
- 4 or more years of CXone (preferred) Genesys Cloud Amazon Connect or other platform experience (Five9 Talkdesk Amazon Connect Twilio Genesys Cloud or 8X8.
- CRM integration experience
- Bachelors degree in computer science IT or engineering preferred
Eventus Solutions Group LLC operating under the brand Navixus has successfully merged with its parent organization Tech Mahindra. This strategic integration strengthens our operational efficiency enhances our service offerings and enables us to deliver even greater value to our clients. By combining complementary resources and capabilities we are better positioned to drive innovation and maintain a competitive edge in the global market.
Navixus aims to help clients navigate through their customer journeys with a holistic 4D approach (Define Design Develop and Deploy). This comprehensive endtoend solution suite is personalized to meet an enterprises customer facing and backoffice requirements. The need for digitalization and automation is on the rise and only those who evolve will stay in the race. Navixus TechM BPS business unit offers a 360 digital transformation suite enabling businesses to innovate automate and accelerate their customer journeys like never before.
The pay for this role is per annum. Navixus (Tech Mahindra) also offers benefits like medical vision dental life disability insurance and paid time off (including holidays parental leave and sick leave as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level educational qualifications experience and location of the candidate.
We are a culture of driving positive change celebrating each moment and empowering all to Rise drives us to dream do and become more.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race religion color sex age national origin or disability. All applicants will be evaluated solely on the basis of their ability competence and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
www.techmahindra/services/businessprocessservices/navixus/
Required Experience:
Senior IC
Employment Type
Remote
Company Industry
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- Data Structures
- JavaScript
- Software Development
- Java
- Distributed Systems
