Program Manager
Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
What we offer
- Excellent health benefits plan which includes medical vision and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid timeoff and paid holidays
- Paid parental leave
- Companypaid mental health benefit through Headspace
- 2 free onsite fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
Job Summary
Program Managers represent the IS and Business stakeholders during the development and implementation of the Programs overall strategy. Responsible for Program success and adoption (including system usage).
You will
- Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience.
- Utilize interviews document analysis surveys site visits business process descriptions use cases task and workflow analysis to develop programlevel vision strategy approach and implementation plans required to achieve necessary business outcomes.
- Work directly with internal departments to ensure successful adoption. This may include training material creation training user documentation.
- Drive and challenge business units on their assumptions of how they will successfully execute their plans.
- Utilize process improvement skills to assist business and IS with documenting current and future processes to identify the overall program needs.
- Facilitate the creation of business cases program roadmaps and program governance structures to support Project Managers. Provide presentations to IS Governance Board for approval and prioritization.
- Identify the key project interdependencies across the program that may impact IS and other functional areas.
- Identify track and manage program level risks and issues. Serve as escalation point to resolve program issues remove roadblocks formulate contingency plans and communicate status to programs executive leadership team.
- Function as central point of program communication and status for program team members stakeholders management and executives. Works with PMO Manager for accurate project status.
- Responsible for overall program success. Engaging with Franchises Headquarters business divisions and IS Leadership to determine if success is being met.
- Gather postimplementation feedback of the system and its deployment to leverage improvements in future processes and releases.
- Provide input to improving the solution delivery life cycle employed.
- Participate in assigned development planning and prioritization sessions as needed.
- Develop indepth Subject Matter Expert (SME) knowledge in areas assigned and share this knowledge with other team members.
- Assist in user acceptance testing efforts.
You have
- Ability to read write and speak the English language to communicate with employees customers suppliers in person on the phone and by written communications in a clear straightforward and professional manner.
- Experience in webbased system development using Microsoft technologies mobile solutions and/or business intelligence preferred.
- Proficiency in the Microsoft Office Suite; Visio preferred.
- Strong analytical and program management skills required including a thorough understanding of how to interpret customer business needs.
- Ability to work in a fastpaced high pressure office environment.
- Strong analytical/problem solving skills.
- Possess a strong desire for quality by understanding the overall program needs.
- Ability to work independently and on complex team projects as needed.
- Selfmotivated selfdirected resultsoriented and customerfocused.
- Ability to respond to change and able to handle ambiguity.
- Excellent time management organization and prioritization skills.
- Successfully engage in multiple initiatives simultaneously.
Education
- High school diploma and four or more years experience in business or technology related field.
- Bachelors degree preferred.
Working Conditions
- Fastpaced high pressure office environment.
- Standard working hours based on a 40hour work week.
- Additional working hours required as needed to complete testing assignments and projects on schedule.
- Travel up to 20 as required.
About SERVPRO
For more than 50 years SERVPRO has been a trusted leader in fire and water cleanup and restoration services mold mitigation construction biohazard and pathogen remediation throughout the United States and Canada. Our 2200 individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique the things we share and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age race color religion gender sexual orientation national origin veteran or disability status.
Required Experience:
Manager
Employment Type
Full Time
