RTSM Product Support Engineer
RTSM Product Support Engineer
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 50000 - 100000
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Veeva Systems is a missiondriven organization and pioneer in industry cloud helping life sciences companies bring therapies to patients faster. As one of the fastestgrowing SaaS companies in history we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing Customer Success Employee Success and Speed. Were not just any public company we made history in 2021 by becoming apublic benefit corporation(PBC) legally bound to balancing the interests of customers employees society and investors.
The Role
Veeva Systems a leader in cloudbased solutions for the global life sciences industry is looking for an RTSM Product Support Engineer to join our RTSM (Randomization and Trial Supply Management) team. The RTSM Product Support Engineer will be responsible for driving resolution for issues escalated by the Customer Success team. Days and hours of work are generally Monday through Friday 9:00 AM to 5:00 PM however hours are dependent on customer needs and deliverables.
What Youll Do
- Provide Tier 3level product support liaising between multiple teams within the RTSM product group
- Work closely with product managers developers and engineers to identify communicate and resolve issues related to software functionality new releases and patches
- Conduct root cause analysis for recurring issues or technical challenges ensuring that preventive measures and longterm solutions are implemented effectively
- Maintain thorough documentation of all technical issues resolutions and known bugs. Update and contribute to internal knowledge bases FAQs and troubleshooting guides to assist other support teams and improve overall efficiency
- Facilitate and troubleshoot the myriad of issues associated with designing complex systems and projects
Requirements
- Fouryear degree in ITrelated field or equivalent 4 years of product support experience (Tier 2 or higher Technical Account Manager Product Support Engineer etc.
- 4 years of experience in Microsoft technologies (Windows Server IIS MS SQL Server etc.
- Demonstrative experience in debugging and troubleshooting coderelated issues (C# ASP CSS Javascript)
- Demonstrative experience with relational database systems (MS SQL) and highly available environments
- Demonstrated proficiency with scripting languages (VBScript Powershell Python TSQL etc.
- Strong written and verbal communication skills
Nice to Have
- 2 years of RTSM/IRT experience
- 2 years in the Life Sciences industry
- Experience with Veeva Vault
- Experience with network monitoring tools
- Experience with virtualization technologies (VMware Docker K8 etc.
- Experience in highly regulated fields 21 CFR Part 11
Perks & Benefits
- Medical dental vision and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1 charitable giving program
Compensation
- Base pay: $50000 $100000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications experience and expected contributions. This position may also be eligible for other types of compensation in addition to base salary such as variable bonus and/or stock bonus.
#LIRemoteUS
Veevas headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin or ancestry age disability marital status pregnancy protected veteran status protected genetic information political affiliation or any other characteristics protected by local laws regulations or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process please contact us at.
Employment Type
Full-Time
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