Membership Development Manager
Membership Development Manager
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Job Description
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills perspectives and ideas we choose to lead. Applications fromprotected veterans and individuals with disabilities are strongly encouraged.
SKILLS/ABILITIES/COMPETENCIES REQUIRED:
Experience and track record in membership development or sales preferably in healthcare
Basic knowledge of US healthcare delivery
Strong project management skills; ability to take initiative exercise independent judgment and take tasks from start to finish.
Ability to be flexible and handle multiple tasks under pressure in a busy notforprofit office.
Strong organizational skills; detailoriented and efficient.
Strong commitment to high quality work customer service and high productivity.
Excellent interpersonal and oral/written communication skills:Uses sensitivity good judgment relationshipbuilding skills and overall standards of excellence when communicating with fellow staff Board members Schwartz Center members and other stakeholders.
Strong writing and editing skills.
Excellent computer skills including firm knowledge of MS Word Outlook PowerPoint Excel and Internetbased research.Experience with CRM software preferred.
Ability to work as part of a team.
EDUCATION:
BA/BS degree required
EXPERIENCE:
5 7 years relevant experience
SUPERVISORY RESPONSIBILITY (if applicable):
May be responsible for managing an intern
FISCAL RESPONSIBILITY (if applicable):
No direct fiscal responsibility.Responsible for generating membership prospects as described above
WORKING CONDITIONS:
Work primarily performed during business hours in Schwartz Center office.Offsite meetings required periodically mostly during business hours.Occasional travel may be required
The Schwartz Center for Compassionate Healthcare is the only national nonprofit dedicated to nurturing patientcaregiver relationships to strengthen the human connection at the heart of healthcare. The Center provides education training and support for caregivers by creating and implementing its own programs. The flagship program is Schwartz Center Rounds a multidisciplinary forum where caregivers discuss challenging emotional and social issues that arise in patient care. The program is now offered in more than 375 sites in the US and Canada and 125 sites in the UK and continues to spread.
The Membership Development Manager is responsible for managing the implementation of the plan for growth of Schwartz Center membership and be accountable for achieving membership goals. The position reports to the Director of Business Development and Operations.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Outreach
- With Director and Program Manager enhance strategy for growth and plan for generating membership leads
- Identify potential organizations with whom to partner to expand membership
- Develop relationship with regional and/or state hospital associations health systems and large academic medical centers
- Provide targeted outreach to prospective members in New England
- Generate prospects for Regional Consultants to follow up
- Generate 15 25 membership prospects monthly throughout the US for follow up
- Support six Regional Consultants to close 15 new member accounts each annually
- Become a content expert and spokesperson for Schwartz Center Membership and Schwartz Center Rounds program
- Present to at least 4 conferences annually speaking engagements to educate potential members about Schwartz Center membership and SCCH innovation
Member Support
- Support Schwartz Center educational programs Facilitation Workshops Regional Meetings as needed
- Lead Schwartz Center Membership Informational Webinars as needed
- Assist with educational curriculum innovation
Required Experience:
Manager
Employment Type
Full-Time
