Assistant Food Beverage Director

Additional Information: This hotel is owned and operated by an independent franchisee JW Marriott The Rosseau Muskoka. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Assistant Food & Beverage Director

Role Summary

The Food & Beverage Director is responsible for supervising the daily operations of the food & beverage outlets including the Muskoka Chophouse Teca Cottages The Country Market Lakes In Room Dining and The Deck seasonally as well as the event operations and culinary department. This position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The Food & Beverage Director ensures the food and beverage and culinary operation meets the brands target customer needs ensures employee satisfaction and focuses on growing revenues and maximizing the financial performance of the department.

Accountabilities

Supervises and manages associates and daytoday operations of food and beverage event operations and culinary
Utilizes interpersonal and communication skills to lead influence and encourage others
Establishes and maintains open collaborative relationships with direct reports and entire food and beverage team
Provides guidance and direction to subordinates including setting performance standards and monitoring performance
Coaches and supports food and beverage leadership team to effectively manage food & beverage cost and controllable expenses
Develops a food and beverage operating strategy that is aligned with the brands business strategy and leads its
Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
Understands associate positions well enough to perform duties in associates absence
Improves service by communicating and assisting individuals to understand guest needs providing feedback and individual coaching when needed
Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors
Develops and manages food and beverage culinary and event operations budget
Reviews financial reports and statements to determine how food and beverage division is performing against budget
Responsible for food and beverage compliance with the quality audit components and creates action plans for the department for guest satisfaction improvement
Works with leadership team to determine areas of concern and develop strategies to improve the departments financial performance
Establishes challenging realistic and obtainable goals to guide operation and performance
Strives to improve service performance
Focuses on maintaining profit margins without compromising guest or employee satisfaction
Develops means to improve profit including estimating cost and benefit exploring new business opportunities etc.
Identifies opportunities to increase profits and create value by challenging existing processes encouraging innovation and driving necessary change
Ensures that regular ongoing communication occurs in all areas of food and beverage culinary and event operations
Reviews findings from comment cards and guest satisfaction survey (GSS) results with food and beverage team and ensures appropriate action is taken
Stays aware of market trends and introduces new food and beverage products to meet and exceed customer expectations generate increased revenue and ensure a competitive position in the market
Monitors the departments actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
Establishes challenging realistic and obtainable goals to guide operation and performance
Utilizes an open door policy to acknowledge employee problems or concerns in a timely manner
Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests names when possible
Compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Other duties as assigned

Requirements

2year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major; 4 years experience in the food & beverage culinary or related professional area
4year bachelors degree in Business Administration Hotel and Restaurant Management or related major; 2 years experience in the food & beverage culinary or related professional area
35 years experience in a comparable position in a luxury hotel operation
Excellent knowledge of all aspects of Food & Beverage Operations
Excellent guest service and problem resolution skills
The flexibility to meet demands of a 24 hour operation
Excellent leadership skills and exceptional communication skills
A passion for leadership and the vision to create a winning team

Working Conditions

Must be able to work flexible hours including evenings weekends and holidays
Stand sit or walk for an extended period of time or for an entire shift
Reach overhead and below the knees including bending twisting and pulling
Move over sloping uneven or slippery surfaces

JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive barrierfree recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.

JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.

$75000 Per Annum.

This company is an equal opportunity employer.

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