Product Support Specialist Heavy Equipment
Product Support Specialist Heavy Equipment
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Job Description
JJE is a proud subsidiary of Federal Signal Corporation.
PRODUCT SUPPORT SPECIALIST
HEAVY EQUIPMENT PARTS & SERVICE
TERRITORY: Greater Toronto Area (GTA)
WORK ENVIRONMENT: Shop Road Office Customer Premises
EMPLOYMENT TYPE:
- 1 Vacancy
- Fulltime
- Permanent
- MondayFriday
SUMMARY:
This position is responsible for driving parts sales growth and providing exceptional customer support within the territory. Typical activities will include calling/ visiting customers prospecting new customers and developing strong relationships preparing estimates providing product demonstrations and acting as a solutionsprovider to customers.
TOTAL REWARDS OVERVIEW:
- Competitive base salary Quarterly bonus opportunity
- Group Benefits that are 100 paid for by the Company inclusive of Health Dental Life Disability and Travel coverage
- Vacation & Paid Personal days
- Employer Matching Retirement Savings Plan
- Equipment Supplied: Company vehicle Laptop Cell Phone Fuel Card
ABOUT YOU:
- Must have strong verbal and written communication
- Strong sales and customer service skills
- Strong understanding of sales processes
- Selfmotivated results orientated and motivated to exceed targets
- Ability to plan and execute assignments with general guidelines and work independently
POSITION REQUIREMENTS/QUALIFICATIONS:
Education/Certification:
- PostSecondary Diploma in Business Administration Sales a related program OR equivalent experience
- Valid drivers license with a clean drivers abstract
- Must be able to pass a preemployment background check
Experience:
- 3 years experience in a Customer Service Representative role or a related position
- Experience using MS Office Suite with a focus on Microsoft Word and Excel
- Experience using a Customer Relationship Management (CRM) software
- Experience analyzing current sales and forecasting future sales
- Experience developing sales strategies
- Previous exposure to a heavy equipment work environment is preferred
POSITION RESPONSIBILITIES:
- Service existing accounts and ensure effective and continuous customer communication/ interaction
- Prospect and assess territory for potential new customers
- Promote and sell represented product lines throughout the territory
- Prepare quotations for customers follow up on sales and process orders
- Organize parts delivery (and deliver when required)
- Support credit control by tracking and collecting customer receivables
- Acquire and update customer information to ensure up to date customer database
- Establish a visit plan and schedule weekly
- Conduct regular visits to customers job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers requirement
- Promote promotional products and campaigns
- Determine customer needs through communicating available service or products listen to customer concerns and develop a service solution to best serve the customer
- Remain knowledgeable of companys products market and industry trends competitors and leading customer strategies
- Analyze current sales determine additional areas for potential sales develop strategies to acquire those sales
- Produce territory analysis reports on applicable market
- Conduct daily/ weekly prospecting parts calls
- Log all calls and communications with customers to allow for seamless customer support
- Develop and present parts packages to customers
- Proactively seek opportunities for new sales growth
- Increase year over year part sales growth parts gross margin and diversification in product and customer base
- Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
- Complete additional tasks as assigned
OTHER DETAILS
Travel Expectations:
- 80100 travel between JJE branch and clients visiting warehouses factories and worksites
WHY WORK AT JJE
- Talented dedicated and passionate team to work with
- Exceptional bestinclass products and service offerings for our customers
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
- Federally recognized as a certified Employment Equity organization
- Member of multiple provincial safety programs and COR certified
Our Core People Values: Leadership Customer Excellence Integrity Inspiration Teamwork Innovation and Ambition
If you are looking for a new opportunity then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation please notify Human Resources in advance and we will provide applicable accommodation.
#LPJ
Required Experience:
Unclear Seniority
Employment Type
Full-Time
