ServiceDesk Engineer
ServiceDesk Engineer
Posted on :
11-04-2025
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1 Vacancy
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Job Description
P3C3STSJDProvides IT support to internal users. Should be comfortable interacting with international customers in English language. The profile requires working extensilvely with computers and head phones to take inbound outbound calls. Will be part of a global support operations group virtual team with peers from offices globally.Job ResponsibilitiesProvides frontline IT support to users over phone and email.Ticket monitoring and Remote support Windows troubleshootingPerforms activities such as Network Account Password reset and Unlock; Security Token PIN reset adding users to Access groups to grant permissions to applications/resourcesCreates and Manages User accounts Coordinates with users and support team(s) and schedules Account/Network resource migrationCreates proper documentation using ServiceNow ticketing toolTracking of issues and solutions; resolving or routing; escalating where appropriateEnsures seamless shift handoverPerforms other special projects as assignedMandatory SkillsWindows troubleshootingActive DirectoryOffice 365 troubleshooting
Employment Type
Full-Time
Key Skills
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