Field Services Engineer - Minnesota
Field Services Engineer - Minnesota
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Job Description
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported then Associated Bank may be the right place for you.
Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.
This Field Services Engineer position participates in the planning organizing installation relocation and maintenance of computer systems peripherals communications data circuits network hardware technology kiosks digital signage ATMs IP telephones and related equipment. This role will also provide superior hardware installation configuration maintenance and software support services.This person will
Respond to Customer requests for OnSite Hardware Repair Services use company provided parts and tools to resolve such problems to the customers satisfaction.
Expedite difficult service issues to appropriate IT support personnel to ensure timely resolution of the problem.
Configure troubleshoot and repair laptops for colleagues as requested. Manage laptop deployments and returns as colleagues transition or new requests come in.
Troubleshoot computer & IP telephone connectivity or communication problems and determine if the problem is network related the result of PC software/hardware failure or Telephone hardware failure.
Complete the functions of the Project Management system in responding to requests for removal relocation or installation of equipment. Discuss requests with all necessary parties verify site for feasibility of the project cost effectiveness and make recommendation to Field Service Lead for completion.
Assist in the development of policies procedures and documentation on all IT hardware serviced by Field Engineering. Documentation on proper use of hardware (job aids) to be shared with the Training department.
Lead and/or participate in the installation and relocation of existing and new IT Technologies as determined by management maintain pace with the schedule to ensure timely completion of the project.
Complete the necessary Preventive Maintenance and Inventory Audits on all IT equipment following the Field Engineer written procedures/guidelines. Assist in the administration of the Inventory system to ensure its accuracy.
Review hardware service history and recommend replacement or relocation of equipment with unsatisfactory performance. Present recommendation to Field Service Lead.
Provide Audio/Video/Laptop set up and technical support for the Executive Team and other Lines of Business as needed. Collaboration with key Executive members is critical to the success of the presentations.
Requirements
Education
Associates Degree in Computer Servicing Network Servicing Electrotechnical Technology or Technical Writing or equivalent combination of education and experience Required
Experience
24 years PC Laptop Server Printer & Multifunction hardware troubleshooting and repair; IP telephone installation and servicing; Microsoft Windows 10/11 Server 2012 & the Microsoft Office Suite; Network infrastructure cabling Cat 5eCat6. Required
47 years PC Laptop Server Printer & Multifunction hardware troubleshooting and repair; IP telephone installation and servicing; Microsoft Windows 10/11 Server 2012 & the Microsoft Office Suite; Cisco network hardware & communication troubleshooting and service; Network infrastructure cabling Cat 5eCat6; Apple Hardware knowledge; and Writing technical procedures and documentation. Preferred
Licenses and Certifications
Must have access to reliable transportation and the ability to lawfully drive self if applicable. by start date Required
Other HP Data Card and Lexmark Service certifications within 1 year Required
In addition to core traditional benefits we take pride in offering benefits for every stage of life.
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversityfocusedColleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including wellbeing programs and incentives parental leaveanemployee stock purchase plan military benefits and much more.
Personal banking loan investmentand insurance benefits.
Associated Bank serves more than 120 communities throughout Wisconsin Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebookLinkedInandX.
Compliance Statement
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Banks anonymous Ethics Hotline.
Associated Bank provides additional assistance throughout the application interview and hiring process. Please contactif you need an accommodation at any time during the process.
Associated BancCorp is an Affirmative Action andEqual Opportunity Employer. Associated BancCorp participates in the EVerify Program. EVerify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.
Associated Bank isPay Transparencycompliant.
The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including but not limited to work location skills experience education and qualifications for the role.
$18.75 $32.14 per hourEmployment Type
Full-Time
