Family Services Director

How often do you have the opportunity to learn about the milestones that make up another persons life Imagine a career where you can really get to know people hear about their families where they came from and the stories behind their plans for the future.Taking care of the details on behalf of others during a significant milestone is important and rewarding work.At Arbor Memorial our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your longterm financial planning and stability.

About this role:

As a Family Services Director you will develop customer relationships to prearrange funerals and related cemetery products and services. You can take pride in knowing your work directly supports families as they arrange for the significant milestones ahead. Helping others move forward with confidence is rewarding work that you can feel good about. Youll be using your skills and expertise to make a positive impact for people in your community.

Proudly serving Etobicoke and the surrounding area since 1952 Glendale Funeral Home & Cemetery boasts a 62acre site home to a sparkling pond and local wildlife dotted with mature trees benches and colourful flower gardens creating a warm and relaxing atmosphere for friends and family to gather and reminisce. Built in 2011 our convenient onsite Funeral Home includes chapel seating a lounge for private intimate gatherings spacious visitation rooms and a Reception room with full kitchen facilities and patio. We are proud to be a part of this community. Our helpful dedicated staff are passionate about supporting families local associations religious organizations and cultural groups and we are honoured to host a series of free memorial events throughout the year.

Job Type: Full Time Permanent

Key Qualifications and Demonstrated Abilities:

• Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customercentric service organization. Experience in business development sales and customer success is an asset.
• Willing to demonstrate active community involvement and establish a positive profile of the cemetery and funeral home within the community.
• Highly focused on achieving and exceeding sales results and ensuring full compliance of all federal and provincial regulatory requirements.
• Demonstrated ability to build strong partnerships with Cemetery Operations Funeral and Home Office Centres of Excellence to achieve Company revenue goals and objectives.
• Exemplifies Arbors values of compassion integrity trust teamwork belonging and excellence.

Responsibilities:

• Working various lead sources contacting and visiting client families to assess prearrangement needs.
• Communicating the Companys Pre Need Funeral planning program.
• Generating lead sources by followingup on all referrals walkins and mail drops working with atneed families to promote the aftercare program.
• Presenting to community organizations arranging and hosting seminars and mall shows notifying agencies and special groups about the preneed funeral program and reviewing all files.
• Establishing and organizing programs and seminars at the funeral home with guest speakers and arranges cosponsors of the seminars and programs.
• Ensuring all contracts are accurately completed required signatures are obtained copies are forwarded to appropriate parties and that files are maintained.
• Participating in funeral home and cemetery staff and management meetings communicates regularly with all funeral home and cemetery staff to obtain and provide information on the families served or new lead sources.
• Other duties or special projects as required.

About Us:

At Arbor Memorial your career can mean more. As compassionate partners in each experience of remembrance and celebration our team is a community focused on families and loved ones. Its rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter join Arbor Memorial.

To learn more about our benefits please visitTotal Rewards (arbormemorial)

Arbor Memorial is an equal opportunity employer dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrierfree employment practices and encourage all qualified candidates to apply.

If you are contacted for a job opportunity and require accommodation at any stage of the hiring process please contact theHuman Resources Department.Any information received relating to accommodation will be addressed confidentially.