Clinical Specialist Post-Market Surveillance
Clinical Specialist Post-Market Surveillance
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1 Vacancy
Job Description
Position : Clinical Specialist PostMarket Surveillance
Location : Franklin Lakes NJ
Duration : 6 Months contract
Total Hours/week : 40.00
Client: Medical Device Company
Job Category: Sales Support
Level of Experience: MidLevel
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Job Description:
Job Summary:
- This position participates in Post Market Surveillance (PMS) activities with customers.
- The Clinical Specialist PostMarket Surveillance associate will demonstrate technical skills in disciplines of clinical laboratory science such as specimen collection clinical chemistry hematology coagulation immunohematology molecular diagnostics urinalysis and urine culture infectious disease and virology.
- Additionally the associate will remain current in clinical laboratory science by participating in continuing education programs and in department LEAN Quality and Continuous Improvement activities.
- As needed the associate may offer technical counsel to Sales Marketing R&D QA and Regulatory Affairs.
Primary Duties Responsibilities & Authorities:
- Conducts customer surveys for client products following the client Vacutainer Tube Products Post Market Surveillance Quality Plan.
- Report product issues from customers to the client complaints team and supports the complaint handling process.
- Establish and as needed maintain relationships with customers dealers distributors IDS sales reps country managers product managers regional technical specialists and other functional areas to perform position functions.
- Maintains detailed practical knowledge of specific products as they relate to new and existing instrumentation new diagnostic tests etc.
- Works on issues where analysis of situation or data requires review of relevant factors.
- Exercises judgment within defined procedures to determine if additional actions are needed by other functions in the organization.
- Documents all customer inquiries and related activities in the identified validated system of record for Technical Support according to established work instructions and job aids.
- Provides customer product leads to client Specimen Management associates for potential sales opportunities.
- Works in conjunction with the client Specimen Management associates to win defend and grow the client IDS business.
- Attends relevant meetings to obtain Quality and Regulatory updates.
- Participates in case studies sessions to develop and enhance troubleshooting and problem solving skills.
- Attends at least one educational session per year to stay abreast of current technology and trends in clinical laboratory science.
Knowledge and Skills:
- Ability to understand and translate customer issues and provides solutions.
- Good communications skills both written and verbal.
- Ability to work crossculturally.
- Proficiency with PCs and software such as wordprocessing and spreadsheet applications.
- Ability to make good use of minimal resources.
- Ability to coordinate multiple activities visualize future steps.
- Able to communicate with technical and nontechnical persons.
- Ability to utilize tact and diplomacy in dealing with people.
- Excellent customer service skills.
- Good background in problem solving.
- Knowledge of specimen collection and management techniques.
- Knowledge of the preanalytical phase of the total laboratory testing process.
- Knowledge of scientific methodologies and clinical laboratory medicine.
Education and Experience:
- BS Degree in medical technology biology chemistry or other health sciences.
- ASCP or equivalent certification preferred.
- 35 years of experience in various aspects of clinical laboratory science preferred. Practical knowledge and experience with medical device safety reporting is a plus.
- Knowledge of IDSSpecimen Management products related competitor products and clinical laboratory instrumentation are strongly desired.
Required Experience:
Unclear Seniority
Employment Type
Full Time
