Intake Specialist - 4379
Intake Specialist - 4379
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Job Description
BronxWorks helps individuals and families improve their economic and social wellbeing. From toddlers to seniors we feed shelter teach and support our neighbors to build a stronger community. In all aspects of our work we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family children and youth support educational services elder care homelessness mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.
The Living Room has an opening for an intake/outreach specialist. The position requires a high school diploma and the ability to work evenings weekends and holidays as the Living Room is a 24hour 7 days/week program. The position also requires a valid drivers license from the state of residence with less than three 3 violation points in the last three 3 years.
Qualifications
High School Diploma and a year of experience providing direct services to homeless individuals in shelter or street outreach
Proficiency in modern business communications including personal computers electronic mail voicemail facsimile and copier equipment
A valid drivers license from the state of residence with less than three 3 violation points in the last three 3 years
Essential Duties and Responsibilities
Work day evening or overnight shifts as assigned including holidays
Engage clients in the services the program offers in a nonjudgmental fashion using empathy and motivational interviewing
Provide immediate direct services to new clients of the dropin center including intake engagement assessment referral advocacy counseling exit summaries and followup
Manage a case load of brief service clients
Provide intake documentation for safe haven clients who arrive during nonbusiness hours
Monitor and document clients use of the dropin center
Document all interactions with or on behalf of clients
Maintain familiarity with program resources available on and offsite
Conduct regular case conferences with clients and senior staff on an asneeded basis
Perform additional duties as assigned
Program Specific Responsibilities
Maintain access to AWARDS CARES and StreetSmart
Maintain accurate records in Awards and update CARES for dropin clients.
Complete intake packages for new safe haven clients
Provide written statistical reports on Dropin Center clients
Skills/Abilities
Excellent communication and interpersonal skills
Good writing skills
Ability to use a computer for prolonged periods
Ability to occasionally lift and/or move up to 10 pounds
Ability to stand walk or sit for long periods of time
Ability to climb five flights of stairs if required to conduct home visits and/or fieldwork
Ability to bend and retrieve objects and/or documents
Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather including inclement weather if required to conduct home visits and/or field work
BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms conditions and privileges of employment including but not limited to recruitment hiring compensation training and employee development placement promotion demotion upgrading downgrading transfer layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition military and veteran status gender identity or expression genetic information status as a victim of domestic violence or any other characteristic protected by federal state or local law. If you require reasonable accommodation as part of the application process please contact .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
