General Manager
General Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary
We are seeking an experienced and resultsdriven General Manager to lead our hotel operations with a strong sense of ownership and pride. The ideal candidate is an entrepreneurial leader who is passionate about delivering exceptional guest experiences fostering a culture of excellence and cleanliness and driving the overall success of the property.
As the General Manager (GM) you will oversee all aspects of the hotels daily operations ensuring efficiency profitability and compliance with company policies in our drugfree workplace. This role requires a strong leader who can guide employees to function as a cohesive team uphold brand standards and maintain high levels of customer satisfaction.
Your leadership will play a crucial role in strengthening the hotels reputation increasing market share and enhancing the guest experience.
Position Details
DEPARTMENT: 455 MANAGEMENT
REPORTS TO: Owner
EMPLOYMENT CLASSIFICATION: Salary/Exempt
WORK HOURS: Day Shift/Swing Shift/Graveyard Shifts as needed. This position does not have a guaranteed/set schedule and is subject to change based on business needs.
Minimum Qualifications
To be considered for this position candidates must meet the following requirements:
- Must be 21 years or older.
- High school diploma or equivalent (Bachelors degree in Hospitality Management or Business preferred).
- Minimum of 3 years experience as a General Manager in the hospitality industry.
- Strong leadership communication and organizational skills.
- Ability to read write and speak English fluently.
- Valid drivers license (as occasional travel for business purposes may be required).
- Strong financial acumen with the ability to analyze revenue reports control costs and drive profitability.
- Proven ability to set and achieve sales goals while holding oneself and the team accountable.
- Strong attention to detail ability to multitask and adaptability in a fastpaced environment.
- Must comply with Max Casino policies and procedures.
- Availability to work varied shifts including weekends and holidays as needed.
Work Environment
- 100 indoor environment with frequent exposure to loud noise levels cigar and cigarette smoke.
- Ability to transition quickly from slowpaced to fastpaced conditions without hesitation.
- Secure work environment with multiple safety and security protocols in place.
- Position may require working in tight spaces at times.
Essential Duties & Responsibilities
The following responsibilities outline the core duties expected of the General Manager. This list is not exhaustive and additional duties may be assigned as needed.
Operational Leadership:
- Oversee all hotel operations ensuring smooth efficient and profitable business functions.
- Supervise all departments including front desk housekeeping maintenance and food & beverage services.
- Develop and implement hotel policies procedures and service standards to ensure excellence in operations.
- Establish and maintain a positive productive work environment by fostering teamwork and accountability.
Financial & Business Management:
- Manage budgets control costs and drive revenue growth through strategic decisionmaking.
- Analyze and interpret financial reports monitor sales trends and implement strategies to maximize profitability.
- Identify new business opportunities and develop relationships with key clients vendors and industry partners.
- Conduct SWOT analysis regularly to identify strengths weaknesses opportunities and threats to the business.
- Oversee sales strategies and create occupancy forecasts to optimize revenue.
Guest Experience & Customer Relations:
- Ensure exceptional guest service by proactively addressing concerns resolving complaints and enhancing the overall guest experience.
- Monitor guest feedback implement improvements and maintain high standards of customer satisfaction.
- Represent the hotel at industry trade shows community events and networking opportunities.
Staff & Team Development:
- Recruit train and develop a highperforming team to uphold service excellence.
- Conduct performance evaluations and implement employee development programs.
- Foster a positive work culture that promotes engagement retention and professional growth.
Property & Safety Management:
- Inspect facilities regularly to ensure cleanliness safety and compliance with health regulations.
- Work closely with maintenance and housekeeping teams to address any facility concerns.
- Enforce security policies and procedures to ensure guest and employee safety.
Marketing & Business Growth:
Implement effective marketing strategies to enhance brand visibility and attract guests.
Develop partnerships with travel agencies event planners and corporate clients to increase bookings.
Utilize Choice Advantage and other tools to monitor occupancy and performance metrics.
Other duties as assigned to drive business success.
Equal Opportunity Employer
Max Casino is an equal opportunity employer and does not discriminate based on membership in any protected class. If you require a reasonable accommodation to complete your application or any part of the hiring process please email your request to and include the job title for which you are applying.
Required Experience:
Director
Employment Type
Full Time
