Guest Experience Expert - London Marriott Hotel Marble Arch
Guest Experience Expert - London Marriott Hotel Marble Arch
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Job Description
POSITION SUMMARY
Explore our very big world.
We are looking for a passionate Guest Experience Expert to join our wonderful team at London Marriott Hotel Marble Arch.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.
The impact youll make.
First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest checkout experience youll make sure they leave us happy too.
Perks you deserve.
Youll be supported in and out of the workplace through:
- Discounts on hotel rooms gift shop items food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Teamspirited colleagues
What youll do
- Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices.
- Operate telephone switchboard process guest requests for wakeup calls and connecting and directing calls to the appropriate extension.
- Receive record and relay messages accurately.
- Log all guest requests or issues into computer contact appropriate individual or department (e.g. Bellperson Housekeeping) and follow up with guest to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features property amenities and local areas of interest.
What were looking for
- A warm peopleoriented demeanour
- A teamfirst attitude
- Positive outlook and outgoing personality
- Flexibility problemsolving skills and multitasking ability
- The ability to stand sit or walk for extended periods of time across a work shift
LONDON MARRIOTT MARBLE ARCH
A modern destination for business and leisure the luxurious 4star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape.
Just a 5minute walk from Oxford Street Marriott Hotel Marble Arch features a modern fitness centre stylish rooms and a contemporary restaurant The Pickled Hen showcasing relaxed drinks and locally sourced fare. Our mission is to fuel our guests curiosity and spark new perspectives. Join a collaborative team of creative dynamic people setting the pace in the industry. Our hotel is a welcoming haven amid the best of Central London.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Employment Type
Full-Time
