Crossroads Program Director

Job Title: Crossroads Program Director

FLSA Status: Full Time exempt
Reports to: Denver Metro Social Services Director

Rate of Pay: $ Annually

Closing Date: 1/18/2025

Benefits:Standard; FullTime Exempt employees are eligible for but not limited to the following:

• Health vision dental life as well as voluntary life and disability insurance
• Sick leave benefit 1 day per month 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit 20 vacation days per year accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately and again annually but may not be used until the completion of the initial threemonth introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary TaxDeferred Annuity Plan 403(b)plan)

Scope of Position/Essential Functions:

The Program Director is responsible to create a vision and provide leadership for the delivery of quality services provided at Crossroads Resource Center a mens 24hour emergency shelter through oversight of policy development programming quality improvement and staffing. Implementing a housing first strategy the Program Director ensures staff members support guests to promote a safe stay and are supported in their transition out of shelter. The duties of this position include managing all components of the facility ensuring the development and direction of the program and facility staff.

Key Result Areas:

• Program Oversee program development and management to ensure the high quality delivery of sheltering and wrap around services in a trauma informed approach through education role modeling coaching and leadership.
• Client Provide leadership in care of program guests including crisis deescalation.
• Personnel Facilitate the growth of program staff through supervision consultation & training.
• Interagency collaboration Effectively works with multisystem community partners such as hospitals mental health providers homeless service providers and MDHI.
• Professionalism Demonstrate high professional and ethical standards and have an approach of being empathetic respectful and motivational while maintaining healthy boundaries.

Primary Responsibilities:

Program

• Work with management team to review revise and implement facility and program policies & procedures.
• Oversee and inform programming identify needs develop or revise and implement changes or new services.
• Monitor administrative & case management record audits personnel records performancebased contract obligations and other records or procedures to ensure adherence with organizational and contract requirements; Monitor all assessments and facility exits/terminations according to established policies and procedures.
• Lead Crossroads management team and participate in the Denver Metro Social Services Programs leadership team.
• Be familiar with and enforce program rules neighborhood agreements and funding contracts related to the program; address and document all grievances and incidents per protocol and in a timely manner.
• Prepare grant proposals understand grant requirements and outcome reporting as well as maintaining accurate reporting to funders and other eligible funding requirements.
• Facilitate good communications and working relationships with the City of Denver MDHI. other agencies donors and resources; provide community education about Crossroads and those who are experiencing homelessness.
• Maintain client confidentiality and high ethical and professional standards.
• Exemplify excellent communication skills (verbal and written) with team guests and partners.

• Ensures the safety and cleanliness of the Lambuth Family Resource Center including the coordination of building maintanence and repairs.
• In coordination with DMSS develop annual budgets for the center. Monitor budgets ensuring that resources are used effectively and efficiently.

• Be willing to adhere to all The Salvation Army policies and procedures as well as adhere to The Salvation Armys holistic approach in services.
• Perform other duties as delegated by the Denver Metro Social Services Director.

Personnel

• Hire program staff and other center staff. Ensure HR paperwork is fully completed in and submitted in a timely manner. Ensure staff are appropriately trained and orientated to their work. Provide supervision to specialist staff interns and volunteers as needed.
• Provide performance evaluations of staff.
• Consult with Human Resources and the Denver Metro Social Services Director on staff performance concerns and intervene as necessary.
• Assess staff training needs and facilitate their obtaining the training; plans develops and conducts inservice trainings to maintain and improve staff capacities.
• Receive administrative supervision from the Denver Metro Social Services Director.
• Assess own training needs to improve clinical and management skills; meet continuing education and other requirements to maintain professional licenses related to the position.
• Ensure all guests are provided services that are equitable of high quality and meet best practice standards for 24 hour emergency sheltering and programming (including special attention to vulnerable and minority populations).

Qualifications:

• Heart and passion for The Salvation Armys mission. Natural ability to reflect and model the high standards of The Salvation Army as one of the worlds most distinguished human services charitable organizations.
• Masters degree in social work human services or related field with 2 years post graduate professional social service experience required.
• Minimum 2 years of supervisory experience required.
• Minimum 1 years of experience in a shelter environment required.
• Minimum of 2 years of experience working with populations experiencing homelessness.
• Knowledge and skill in trauma informed care harm reduction practices motivational interviewing and housing first methodologies required.
• Experience in nonprofit setting preferred
• Experience with veterans economically disadvantaged and culturally diverse populations preferred.
• Knowledge of substance abuse and cooccurring disorders (COD) preferred.
• Ability and experience in hiring supervising training motivating and evaluating staff preferred
• Experience and comfort with using electronic health records databases email and office software programs required.
• Experience managing grants and contracts preferred.

Knowledge Skills and Abilities Required:

Strong commitment to The Salvation Armys mission

Must be familiar with housing & sheltering best practices trauma informed care and strengths based approaches.

Experience in assessing and developing programs and outcome objectives

Must have and be able to model crisis intervention and deescalation skills

Ability to prepare grant proposals understand grant requirements and outcome reporting as well as maintaining accurate reporting.

Maturity and professionalism committed to conveying a welcoming empathic hopeful attitude towards people with cooccurring conditions and supports a philosophy of dual recovery.

Engages and welcomes people in ways that convey respect for diversity in a culturally appropriate way. Demonstrates high professional/ethical standards and works well with others as part of the treatment team.

Has a therapeutic and trauma informed approach of being empathetic respectful and motivational while encouraging guests to take responsibility for their lives.

Must be minimally 21 years of age and possessing a valid instate Drivers License

Softwarerelated skills: Microsoft Word and Excel Outlook required. Working knowledge of integrated database applications and ability to use new software programs with basic training.

Physical Requirements:

Ability to maneuver Ability to remain in a stationary position bend squat climb kneel and twist on intermittent or continuous basis. Ability to grasp push pull and reach overhead. Ability to operate telephone. Ability to lift up to 25 pounds Ability to access and produce information from a computer Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Required Experience:

Director