Business Resiliency Associate
Business Resiliency Associate
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Job Description
We know that people want great value combined with an excellent experience from a bank they can trust so we launched our digital bank Chase UK to revolutionize mobile banking with seamless journeys that our customers love. Were already trusted by millions in the US and were quickly catching up in the UK but how we do things here is a little different. Were building the bank of the future from scratch channeling our startup mentality every step of the way meaning youll have the opportunity to make a real impact.
The Business Resiliency & Response team plays a pivotal role in ensuring that Chase and the broader firm maintain marketleading resiliency plans and playbooks. As a Vice President you will lead efforts to safeguard our operations against threats and incidents ensuring robust response mechanisms are in place. You will oversee a comprehensive catalog of plans ensuring they are meticulously maintained effectively tested and continuously improved based on lessons learned.
In the event of an incident you will spearhead the incident management process coordinating with regulators and essential service triage teams. You will lead crisis management efforts engaging with key stakeholders including the CSuite to ensure a cohesive and effective response. Postincident you will conduct thorough reviews and liaise with multiple teams to produce AfterAction Reports driving continuous improvement.
This role is ideal for a strategic leader with advanced problemsolving and communication skills capable of navigating complex challenges and driving impactful outcomes. In return we will invest in your growth and career development at Chase as you will be part of a global network supporting innovative ideas in resiliency
While were looking for professional skills culture is just as important to us. We understand that everyones unique and that diversity of thought experience and background is what makes a good team great. By bringing people with different points of view together we can represent everyone and truly reflect the communities we serve. This way theres scope for you to make a huge difference on us as a company and on our clients and business partners around the world
Job responsibilities:
Business Resiliency:
- Lead the of Business Impact Analyses (BIAs) and Business Continuity Plan (BCP) Risk Assessments across all key global locations.
- Oversee the development and implementation of effective BCPs globally ensuring alignment across business divisions and support functions and provide strategic oversight and peer reviews on team members resiliency plans.
- Ensure all business continuity documentation is regularly reviewed updated and rigorously tested.
- Identify and manage Important business services and applications conducting comprehensive impact assessments.
- Lead and manage highimpact projects driving innovation and improvement.
- Maintain JPMorgans forwardlooking delivery by maintaining awareness of current and future regulator driven / best practise changes and ensure procedures are maintained with clear quality controls and standards.
Response Management:
- Lead the assessment of regulatory impacts during incidents taking ownership of reporting and communication.
- Direct escalated incident bridge calls with senior leadership ensuring clear and effective communication.
- Foster strong relationships with Technology Incident Management and Firmwide Resiliency teams.
- Build and maintain effective relationships with operations managers senior leaders and regulatory teams to ensure a comprehensive understanding of incident impacts.
- Provide oncall support during weekends and holidays as needed.
Required qualifications capabilities and skills:
- Extensive expertise in business resiliency with a proven track record of managing testing and maintaining comprehensive plans.
- Strong leadership skills with the ability to influence and drive outcomes under pressure.
- Exceptional written and verbal communication skills with experience in drafting executive alerts and communications.
- Advanced business analytical skills related to reporting and governance.
- Proficiency in root cause analysis and data interpretation.
- Indepth awareness of external market trends and industry knowledge.
- Strong problemsolving analytical and time management skills.
- Selfmotivated proactive and strategic thinker with a focus on continuous improvement.
Preferred qualifications capabilities and skills
- Bachelors degree (preferred)
- Extensive experience in business resiliency
- Experience working with tools such as ServiceNow Confluence GENT etc.
- Excellent communication skills and ability to collaborate with team members.
- Relevant Resiliency Certification / Qualifications beneficial (CBCI AMBCI MBCI
#ICBCareer
Required Experience:
IC
Employment Type
Full-Time
