Director Product Management - Reporting Analytics AI Platform

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Job Title

What does a successful Director of Product Reporting Analytics & AI Platform do at Fiserv

As the Director of Product for Reporting Analytics & AI Platform at Clover a Fiserv company you will lead the strategy and of Clovers datadriven product experiencesempowering small and mediumsized businesses (SMBs) to better understand their business performance and gain meaningful insights into their competitive landscape. Youll own the roadmap for merchantfacing reporting and merchant insights across Clovers device web and mobile platforms. Youll also be responsible for managing Clovers AI platform and enabling it to be leveraged by other Clover product teams.

In this highly crossfunctional leadership role youll manage a team of product managers and work closely with Engineering Data Science Marketing Customer Success and Fiserv stakeholders. Your work will help Clover differentiate in the POS and payments market by delivering intuitive actionable tools tailored to the needs of SMBs.

You Are:

• A customerobsessed product leader with deep empathy for SMBs and a strong grasp of how data and AI can drive operational excellence.

• A builder of highperforming teams skilled at fostering ownership alignment and growth among your direct reports.

• A strategic thinker who understands the interplay between product platform and business impactespecially in the POS and payments ecosystem.

• A data and outcomesdriven decision maker who excels at storytelling crossfunctional collaboration and executional rigor.

What Youll Do:

Reporting & Analytics

• Own and evolve the product strategy and roadmap for Clovers reporting and analytics experiences helping SMBs understand business health trends and opportunities.

• Lead development of tools that deliver intuitive digestible insights across device web and mobile platforms.

• Support the creation of reports tailored to verticals like personal care food & beverage home and auto services and retail.

• Define and track KPIs such as feature adoption merchant engagement and business impact.

• Translate user needs and market trends into prioritized product requirements user stories and detailed plans.

• Build business cases conduct opportunity sizing and define success metrics to guide investment and prioritization decisions.

• Collaborate with gotomarket teams to drive successful launches and product adoption.

Competitive Insights for SMBs

• Own product experiences that provide SMB merchants with insights into what local competitors are doingusing anonymized aggregated order and payment data from the Clover network.

• Deliver competitive benchmarks that highlight trends in pricing product mix customer behavior and operational efficiency.

• Help merchants answer critical questions like: How are my sales compared to others nearby Are my topselling items in line with competitors How are others pricing similar services or products

• Ensure these insights are delivered in a privacycompliant easily consumable and actionable way empowering merchants to make smarter decisions without needing deep analytics expertise.

• Collaborate closely with Fiserv data science teams to define data models signals and methodologies that power competitive intelligence features.

AI Platform Strategy &

• Define and lead Clovers AI platform strategyenabling seamless integration of AI across the product ecosystem to unlock new customer value.

• Develop AI tools and infrastructure that empower internal teams to build smarter automated and personalized merchant experiences.

• Create governance frameworks to ensure AI adoption is secure ethical and compliant with industry standards.

• Oversee crossfunctional AI initiatives collaborating with Data Science Engineering and Fiserv stakeholders.

• Lead AI project intake and prioritization processes tying each initiative to a clear business outcome.

• Serve as Clovers AI evangelist internally and externallyrepresenting our strategy in executive forums and industry conversations.

What You Need to Have:

• 10 years of product management experience including 3 years in a leadership/people management role.

• Strong domain expertise in POS payments and SMB software ecosystems.

• Demonstrated success building customerfacing data products such as dashboards reporting tools and benchmarking insights.

• Experience in AI/ML platform product management or infrastructure.

• Familiarity with MLOps and the AI model development lifecycle.

• Strong technical fluency and ability to participate in architectural and data discussions.

• Experience leading largescale crossfunctional product initiatives with measurable business results.

• Analytical mindset with the ability to use data for prioritization performance measurement and storytelling.

• Executive communication and influence skills with a proven ability to align diverse stakeholders.

*In order to be considered you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).

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Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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