Sales Representative and Office Administrator
Sales Representative and Office Administrator
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
We are seeking a dynamic and organized Customer Service Representative & Office Manager to join our growing team in the home construction and handyman industry. We are a small company and this role is pivotal in ensuring exceptional customer experiences while overseeing daily office operations. The ideal candidate will bring proven telephone sales experience outstanding customer service skills and proficiency with QuickBooks Online. Marketing experience is a plus. You work closely with the owner managing email campaigns and social media postings assist with sales support and customer service by phone and email.
If you thrive in a fastpaced environment and excel at juggling multiple responsibilities wed love to hear from you!
Key Responsibilities:
Serve as the first point of contact for customers via phone email and inperson inquiries delivering exceptional service with a focus on listening to customer needs and resolving concerns.
Handle occasional customer complaints with professionalism empathy and a solutionsoriented approach.
Drive sales through effective telephone communication upselling services and converting inquiries into bookings.
Manage scheduling invoicing and operational workflows using Service Tian and other software tools.
Coordinate with field teams to ensure seamless service delivery and customer satisfaction.
Maintain accurate records process payments and generate reports as needed.
Learn and master complex operations scheduling and invoicing software including Service Titan (if applicable).
Perform general office management tasks such as organizing files ordering supplies and ensuring a smoothrunning workplace.
Qualifications:
Proven experience in telephone sales with a track record of success.
Exceptional customer service skills with the ability to actively listen and address customer needs effectively.
Experience managing customer complaints with patience and professionalism.
Proficiency with QuickBooks Online is required.
Ability to thrive in a fastpaced dynamic environment while maintaining attention to detail.
Strong organizational skills and the ability to multitask efficiently.
Excellent verbal and written communication skills with ability to edit proposals marketing materials and other customer facing media.
Quick learner with the aptitude to master complex software systems (e.g. scheduling invoicing and operations tools).
Experience with Service Titan is a plus but not requiredwillingness to learn is essential.
Excellent verbal and written communication skills.
Prior office management experience in the home construction handyman or related industry is preferred.
**Why Join Us**
Be part of a fastgrowing company dedicated to quality service and customer satisfaction.
Opportunity to grow your skills in a supportive teamoriented environment.
Competitive salary and benefits package.
Compensation: $17.00 $20.00 per hour
House Doctors is the trusted handyman service for all of your home repair and home improvement needs. Our handyman technicians possess years of experience and are highly skilled in a wide range of trades. And when you hire House Doctors youll have peace of mind that our employees are fully insured and every job that we perform is backed with a oneyear labor guarantee.
Heres just some of the reasons why House Doctors is the trusted handyman professionalin locations throughout the U.S.
- Prompt & Precise We show up at a scheduled time that fits your schedule and promise to complete the job to your satisfaction.
- Experienced & Insured Our technicians have years of experience and are fully bonded and insured.
- Guaranteed Every job that we perform is backed by a oneyear guarantee.
- Customer Service We pride ourselves on providing excellent customer service to each and everyone of our customers. We treat your home like its our own!
- Well Marked and Stocked Vans Our logoed vehicles are well marked and are stocked with a wide range of tools and materials.
With House Doctors no job is too small! From minor home repairs to more complex home improvements we can do it all!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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