Head of Enterprise Operations
Head of Enterprise Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
If you have a Candidate Login already but have forgotten your password please use the steps to reset your password. If you have forgotten your email login please contact subject Workday Candidate Login
When creating your Workday account and entering personal information like name address please do not use ALL CAPS.
Thank you!
NOTICE:For EMEA Jobs please review the Privacy Policy here
Job Responsibilities:
Reporting to the Head of AIS the Head of Enterprise Operations is responsible for designing policies overseeing customer service and implementing technology solutions particularly in AI and within the context of language and content solutions.MAIN TASKS & RESPONSIBILITIES
- Lead and mentor a diverse team of AIS professionals based across the globe.
- Foster a culture of collaboration innovation and continuous improvement.
- Develop and execute strategies to drive operations excellence efficiency and scalability across the AI Services team.
- Align operation goals with Welocalize AI overall mission and objectives.
- Oversee the endtoend delivery of AI projects ensuring adherence to quality standards timelines and budget constraints.
- Coordinate with internal teams and external vendors to meet and exceed client expectations.
- Serve as a key point of contact for strategic clients and understand their needs and requirements.
- Build and maintain strong relationships with clients to ensure satisfaction and retention.
- Manage contracts and relationships with clients vendors and other stakeholders.
- Identify opportunities to streamline processes and optimise workflows to automate and eliminate repetitive tasks.
- Develop implement and improve current best practices and tools to enhance productivity and reduce costs.
- Establish and enforce quality assurance processes to maintain the highest standards in AIS projects.
- Create and implement feedback mechanisms and performance metrics to measure and improve quality productivity and effectiveness over time.
- Utilize data analytics tools and metrics to monitor operational performance identify trends and make datadriven decisions.
- Identify and mitigate operational risks like project delays resource constraints or client escalations.
- Develop contingency plans and proactive solutions to minimize business impact.
- Ensure compliance with our industry standards regulatory requirements and company policies related to AI language services data protection and privacy and security.
REQUIREMENTS
Education:
- Bachelors degree (BA) or equivalent work experience.
Experience:
- 510 years of experience in operations management preferably within AI data services or a closely related field.
Skills & Knowledge:
- Extensive leadership experience leading mentoring and motivating teams worldwide including leading through change.
Additional Job Details:
Required Experience:
Director
Employment Type
Full-Time
