Head of Vendor Management

We are seeking a strategic and commercially-minded Head of Vendor Management to build and lead our vendor management function. This critical role will own the commercial relationships with key external technology and service providers for our customer-facing teams such as Salesforce our telephony provider our content moderation tooling providers partners that we work with etc. ensuring we extract maximum value efficiency and innovation from our vendor ecosystem.

The ideal candidate will be a strong negotiator commercially astute and experienced in managing complex cross-functional vendor relationships across Sales Customer Care (CUCA) and Moderation platforms. The candidate must also be able to budget for and dive into investment opportunities to improve our operations. 

Key Responsibilities

• Strategic Vendor Ownership: Serve as the primary commercial point of contact for all key vendors especially across sales customer care and moderation tooling. Drive accountability performance and innovation from each partnership.
   

• RFPs & Tooling Strategy: Lead Requests for Proposals (RFPs) Proofs of Concept (PoCs) and evaluations for new and existing vendors to ensure alignment with business objectives and cost-efficiency.
   

• Contract Negotiations & Renewals: Partner with Legal and Procurement to manage contract lifecycles ensuring favorable terms risk mitigation and adherence to compliance standards.
   

• Product/Service Optimization: Evaluate and optimize the product/service mix of vendors to avoid duplication underutilization or misalignment with business goals.
   

• Feature Adoption & Training: Drive the internal adoption of new features and services through structured rollouts workshops and training sessions.
   

• Operational Excellence: Ensure timely resolution of operational issues and coordinate with vendors on SLAs incident management and support escalation.
   

• Vendor Performance Reviews: Conduct regular business reviews (QBRs) track vendor KPIs and ensure vendors are meeting performance expectations.
   

• Technology ROI Evaluation: Assess ROI and business value of existing and prospective vendor technologies and partnerships. Partner with finance and operations teams to improve both cost and operations efficiency.
   

• Cross-Functional Integration: Coordinate with Product/Tech and Procurement functions to ensure smooth integration evolution of technical requirements and effective vendor onboarding.

• Salesforce Management Partner Oversight: Identify and manage an external Salesforce maintenance and support partner to minimize internal development efforts while maintaining agility and expertise.

Organizational Alignment

Each vendor relationship will be structured around three roles:

• Commercial Lead (This Role): Owns the business relationship commercial outcomes and vendor performance.

• Tech/Product Lead: Manages integration technical enablement and product fit.

• Procurement Lead: Oversees financials contract compliance and purchasing processes.

You will be responsible for defining this structure driving clarity in roles and ensuring accountability across functions.

Qualifications :

• 7 years in vendor management strategic sourcing or commercial operations ideally within a tech-enabled or customer-facing organization.

• Demonstrated success managing large-scale vendor ecosystems and tooling platforms (e.g. Salesforce Diabolocom Besedo).

• Proven experience in leading complex RFPs contract negotiations and vendor performance programs.

• Strong commercial acumen and ability to evaluate the ROI of technology investments.

• Excellent stakeholder management and communication skills.

• Familiarity with procurement and legal contract processes.

• Experience working closely with Product and Tech teams in a matrixed organization.

Additional Information :

Why This Role Matters

By creating a centralized accountable and strategic vendor management function this role will reduce inefficiencies unlock better vendor value improve internal tooling adoption and support long-term scalability. You will be a key enabler of operational excellence and business transformation.

Benefits:

• 30 days annual leave 2 Volunteering days per year

• Hybrid or remote working options

• Flexible working hours

• Company pension scheme 

• 58 public transport allowance

• 100 allowance for glasses

• A mix of Health and Wellbeing benefits

• Bicycle leasing (Job Rad)

• Berlin only - Subsidised canteen (3.50/day)

• Charity fundraisers

• Laptop (MacBook/Dell)

• Smartphone Subscription (requires approval)

• Partnership with Urban Sports Club & Kyan Health

About AVIV Group :

At AVIV we are an equal opportunities employer and an organisation where everyone is welcomed to be their authentic selves. We strongly encourage individuals with visible and non visible disabilities all educational backgrounds people from minority backgrounds those from the LGBTQIA community and parents and carers to apply.  If you need reasonable adjustments at any point in the application or interview process or wish to discuss part time or flexible working requirements please let us know.

In your application please feel free to note which pronouns you use (For example - she/her/hers he/him/his they/them/theirs etc).

Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us and unlock your perfect job!

Remote Work :

Yes

Employment Type :

Full-time