Customer Service Representative The Rochford Group
Customer Service Representative The Rochford Group
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Customer Service and Order Administration Specialist The Rochford Group
About Us:
The Rochford Group is a leader in helping people build and live better lives through our innovative brandsincluding CushionCraft Upholstery AquaTop Marine PowerSnap Tools and Fasteners ExtremeGrip Adhesives eTek Outdoor Textiles Rochford Pro Wholesale and Rochford Supply. We are seeking a motivated and detailoriented Customer Service and Order Management Specialist to support our growing Inside Sales Team at Rochford Supply. This role offers significant professional development opportunities with a clear path for career growth within The Rochford Groups family of companies. Learn more about us at www.rochfordgrp!
Job Summary:
We are looking for a Customer Service and Order Administration Specialist to provide critical support to our customers and Sales Team by managing customer leads and inquiries processing orders and ensuring a seamless experience for our clients. In this role you will manage customer inquiries process orders and support our Sales Team by delivering a seamless customer experience. You will contribute to the teams success by ensuring customers receive timely accurate and professional service through effective communication problemsolving and CRM management.
The ideal candidate is customerfocused detailoriented and proactive in problemsolving. You should have strong communication skills the ability to multitask and a passion for providing toptier customer service.
This role offers significant professional development opportunities with a clear path for career growth within The Rochford Groups family of companies. Youll gain valuable experience collaborating with crossfunctional teams and contributing to the success of a dynamic and expanding organization.
Key Responsibilities:
Customer Support: Serve as the first point of contact for customers via phone email and chat addressing inquiries about products orders and account details. Deliver a positive customer experience by proactively communicating order status resolving issues and anticipating customer needs.
Order Processing: Accurately enter and track customer orders ensuring seamless order fulfillment and timely delivery.
Issue Resolution: Handle customer concerns professionally and efficiently collaborating with the sales and supply chain teams to resolve issues.
Sales Support: Assist the Inside Sales Team by providing customers with product recommendations order updates and followup communications.
Collaboration: Work closely with Account Sales Representatives the Operations team and the Supply Chain team to support customer needs and optimize the sales process.
CRM Administration: Ensure CRM records are accurate and up to date. Assist sales manager in ensuring the CRM tools are utilized and optimized to ensure sales leads deals customer information is correct and up to date. Ensure the lead pipeline and deal pipelines are up to date and accurate.
Administration Support: Support internal sales order administration including invoicing account receivable and other duties as assigned.
Experience Qualifications & Skills:
Customer Service Experience: 5 years in customer service sales support or a related field preferably in a B2B environment.
Communication Skills: Strong verbal and written communication skills with a customerfirst approach.
CRM Proficiency: Experience with CRM systems (such as HubSpot or Salesforce) to track customer interactions and manage accounts.
ProblemSolving Abilities: A proactive mindset for resolving customer issues and providing effective solutions.
DetailOriented & Organized: Ability to manage multiple tasks efficiently while maintaining accuracy in order processing and customer records.
Team Player: Experience working collaboratively with sales supply chain and other internal teams to ensure customer satisfaction.
TechSavvy: Comfortable using digital tools including email chat support and order management systems. Proficient in Microsoft Office Suite (Word Excel Outlook) and comfortable learning new software tools.
Adaptability: Ability to thrive in a fastpaced environment and adjust to shifting priorities as needed.
Compensation & Benefits:
Competitive salary
Competitive incentive compensation
Health insurance
401(k) plan with company match
Paid company holidays
Generous vacation time
Significant career advancement opportunities within The Rochford Group
If you are passionate about customer service and looking for a role with opportunity for professional development we want to hear from you!
About Us:
The Rochford Group is a leader in helping people build and live better lives through our innovative brandsincluding CushionCraft Upholstery AquaTop Marine PowerSnap Tools and Fasteners ExtremeGrip Adhesives eTek Outdoor Textiles Rochford Pro Wholesale and Rochford Supply. We are seeking a motivated and detailoriented Customer Service and Order Management Specialist to support our growing Inside Sales Team at Rochford Supply. This role offers significant professional development opportunities with a clear path for career growth within The Rochford Groups family of companies. Learn more about us at www.rochfordgrp!
Job Summary:
We are looking for a Customer Service and Order Administration Specialist to provide critical support to our customers and Sales Team by managing customer leads and inquiries processing orders and ensuring a seamless experience for our clients. In this role you will manage customer inquiries process orders and support our Sales Team by delivering a seamless customer experience. You will contribute to the teams success by ensuring customers receive timely accurate and professional service through effective communication problemsolving and CRM management.
The ideal candidate is customerfocused detailoriented and proactive in problemsolving. You should have strong communication skills the ability to multitask and a passion for providing toptier customer service.
This role offers significant professional development opportunities with a clear path for career growth within The Rochford Groups family of companies. Youll gain valuable experience collaborating with crossfunctional teams and contributing to the success of a dynamic and expanding organization.
Key Responsibilities:
Customer Support: Serve as the first point of contact for customers via phone email and chat addressing inquiries about products orders and account details. Deliver a positive customer experience by proactively communicating order status resolving issues and anticipating customer needs.
Order Processing: Accurately enter and track customer orders ensuring seamless order fulfillment and timely delivery.
Issue Resolution: Handle customer concerns professionally and efficiently collaborating with the sales and supply chain teams to resolve issues.
Sales Support: Assist the Inside Sales Team by providing customers with product recommendations order updates and followup communications.
Collaboration: Work closely with Account Sales Representatives the Operations team and the Supply Chain team to support customer needs and optimize the sales process.
CRM Administration: Ensure CRM records are accurate and up to date. Assist sales manager in ensuring the CRM tools are utilized and optimized to ensure sales leads deals customer information is correct and up to date. Ensure the lead pipeline and deal pipelines are up to date and accurate.
Administration Support: Support internal sales order administration including invoicing account receivable and other duties as assigned.
Experience Qualifications & Skills:
Customer Service Experience: 5 years in customer service sales support or a related field preferably in a B2B environment.
Communication Skills: Strong verbal and written communication skills with a customerfirst approach.
CRM Proficiency: Experience with CRM systems (such as HubSpot or Salesforce) to track customer interactions and manage accounts.
ProblemSolving Abilities: A proactive mindset for resolving customer issues and providing effective solutions.
DetailOriented & Organized: Ability to manage multiple tasks efficiently while maintaining accuracy in order processing and customer records.
Team Player: Experience working collaboratively with sales supply chain and other internal teams to ensure customer satisfaction.
TechSavvy: Comfortable using digital tools including email chat support and order management systems. Proficient in Microsoft Office Suite (Word Excel Outlook) and comfortable learning new software tools.
Adaptability: Ability to thrive in a fastpaced environment and adjust to shifting priorities as needed.
Compensation & Benefits:
Competitive salary
Competitive incentive compensation
Health insurance
401(k) plan with company match
Paid company holidays
Generous vacation time
Significant career advancement opportunities within The Rochford Group
If you are passionate about customer service and looking for a role with opportunity for professional development we want to hear from you!
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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