Front Desk Agent Night Auditor-Spring Hill Suites Houston Rosenberg Texas
Front Desk Agent Night Auditor-Spring Hill Suites Houston Rosenberg Texas
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job description
A Front Desk Agent/Night Auditor represents the hotel to the guest throughout all stages of the guests stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests assigning rooms accommodating special requests and ensuring the guests have a pleasant stay and smooth checkout.
We are looking for a flexible person. There is no set schedule.
We need someone who can work any shift asked of them which includes:
Sunday Saturday
7am3pm 3pm11pm and 11pm7am
Job Duties:
Maintains an inventory of vacancies reservations and room assignments.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows room locations types of rooms available and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts late checkouts early checkins special requests and partday rooms.
Coordinates guest room maintenance work with the engineering and maintenance division.
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
Knows daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest checkouts and handles monetary transactions.
Maintains customers privacy.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned.
Performs cleaning duties.
Qualifications:
High school diploma or equivalent.
Previous hotelrelated experience preferred but not required.
Ability to communicate with public hotel staff and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit check cashing and cash handling policies and procedures. Able to properly secure guest information.
Ability to learn safety emergency and accident prevention policies and procedures.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule including weekends and holidays.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
