Front Desk Agent
Front Desk Agent
Posted on :
16-07-2025
Employer Active
1 Vacancy
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Job Description
Under the general guidance of the Front Office Manager or any other authorized by the management perform all duties connected with arriving and in-house guests ensure that all our regular and VIP guests receive high quality personalized service an Engaging Dynamic Guest Experience and maintain our guest recognition program.
How your day looks like
- Actively welcome greet and check guests in
- Ensure all requests are dealt with accurately and they receive the appropriate service attention and follow up
- Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation walk ins VIP guests groups etc.
- Follow up on all arrivals using the prescribed procedure modification of registration cards special requests rate changes room changes and account inquiries reservation inquiries
- Deal with all guest requests accidents and/or thefts promptly no later than within a 20 minutes response time record all matters in Nuvola or hotel internal specific communicating system
- Update and maintain the reception hand over book pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
- Ensure guest privacy and security any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
- Ensure the correct procedure and policy standards are adhered to
- Ensure all necessary supplies are available for the front desk manage par stock and order supplies
- Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment international currency etc.
- Encourage up-selling in order to maximize rates
- Ensure work areas are cleaned and maintained at all times
How do I deliver this
- Tell it like it is- Authentic honest you mean it sincere true.
- Have fun and make friends - fun energetic whimsical upbeat wink casual.
- Ive got your back- Accountable responsible makes up for own promises knows how to take ownership follows - thru dependable.
- Play to win - Original cutting edge new outside the box; open to new possibilities different.
- Right here right now - Attentive detail-oriented always focused always in the moment precise owns the guest.
Qualifications :
- Previous experience in customer service preferably in the hospitality industry
- Excellent verbal and written communication skills in English
- Proficiency in cash handling procedures and computerized cash register systems
- Strong multitasking abilities and attention to detail
- Ability to remain calm and professional in high-pressure situations
- Proficient in using standard office equipment (computer telephone copier fax machine)
- Basic computer skills including familiarity with property management systems
- Flexibility to work various shifts including weekends and holidays
- Knowledge of local attractions and services in Phnom Penh (preferred)
- Ability to stand for extended periods and assist with light lifting when necessary
- Strong problem-solving skills and a customer-focused mindset
- Collaborative team player with a positive attitude
Additional Information :
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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