Recognizing and valuing diversity strengthens our ability to attract retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences life experiences knowledge and talent that our associates invest in their work represents a significant part of not only our culture but our reputation and companys achievement as well.

A Centier Associate is someone who embodies a servant heart is unaccepting of anything less than remarkable service and is selfmotivated and driven to deliver exceptional results.

What are our values Our Corporate values are Caring Loyalty Integrity Friendship Fun....who wouldnt want to work for an AWARDWINNING companythats built on these pillars

What about the perks Access to our Marathon Health Clinics which provide FREE visits & prescriptions Generous Paid Time Off benefit Tuition Reimbursement 401K match Associate Stock Ownership Plan Daycare Reimbursement FREE Onsite Fitness Center/Fitness Reimbursements Health and Wellness Programs the ability to have a voice with our Diversity/Equity/Inclusion Council Career Growth Work/Life Balance AND MORE.

This department typically works MondayFriday between 8am5pm.

Supervisory Responsibilities: None

Summary: As part of the Deposit Operations team this individual will maintain Centiers Essentials of Excellence in daily interactions with retail CSC internal associates and external vendors.

This position holds a responsibility of high attention to detail within the file maintenance verification & ordering of personal and business debit cards and HELOC cards.

Essential Duties and Responsibilities:

• Complete file maintenance verification and card order processing on new and revised personal and business debit cards through the NuPoint New Account Console IMM and internal paper received.
• Assist branch and CSC associates with time sensitive situations and questions regarding client card activity card denials limit increases and form processing issues via phone and/or email.
• Confidently collaborate with management and fellow associates to improve efficiency and qualitative solutions.
• Maintain the returned mail and card destruction process.
• Work directly with management CSI and CPI when card issues arise.
• Place messages on CRM when applicable.
• Continuously strive to achieve a score of Exceptional Performers within the Card Services Research & ACH Operations Team annual internal survey.

Other Duties and Responsibilities:

• Associate must be willing to crosstrain and assist in other areas within Deposit Operations as needed for backup growth and career enhancement purposes.
• Assist with picking up and sorting of mail and paperwork.

Knowledge Skills and Abilities:

• Superior interpersonal and communication skills.
• Ability to work with complex processes policies and forms with the goal of becoming a subject matter expert.
• High attention to detail and the ability to ensure accuracy in their work.
• Ability to exercise good independent judgement in decisionmaking.
• Ability to perform a variety of repetitive tasks independently in a team environment.
• Strong computer skills working knowledge of Microsoft Office programs.
• Experience with NuPoint New Account Counsel Power BI Teams and IMM is a plus.

Minimum Qualifications:

• High school degree or equivalent required.
• 1 yr. work experience in a clerical or team environment preferred

Internal Pay Level 5

What do I do now

• Apply with us!
• Refer this opening to others!

Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank please call us ator send us an email at .

Equal Opportunity Employer: Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race color gender national origin religion age disability sexual orientation gender identity military status veteran status or any other legally protected status.

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