Staff Development Specialist

Salary Range: $5823.40$7637.30 monthly

ORGANIZATION BACKGROUND

The Department of Health Services (DHS) Housing for Health (HFH) and Office of Diversion and Reentry (ODR) programs are a cohesive team of clinicians community advocates program administrators and other professionals who collaborate with multiple County departments communitybased service providers cities and other partners to provide housing and critical services to People Experiencing Homelessness (PEH) and those who have previously experienced homelessness. HFH works to meet the needs of people with complex health and behavioral health conditions. ODR provides countywide criminal justice diversion for individuals with mental and/or substance use disorders places them in housing and provides case management and physical and behavioral health care. Our organization follows a hybrid work structure where employees work both remotely and from the office as needed.

SUMMARY

The Staff Development Specialist designs develops implements and evaluates training for the Comprehensive Health Accompaniment and Management Platform (CHAMP). CHAMP is used by hundreds of community service providers for managing housing benefits advocacy case management and other services. This position provides training to internal and external CHAMP users and collaborates with stakeholders to analyze training needs determine learning outcomes gather content and recommend the most appropriate training modalities.

The person in this position is committed to quality training experienced in IT/software systems training possesses excellent presentation and facilitation skills and the ability to create engaging learning experiences.

ESSENTIAL FUNCTIONS

• Serve as the subject matter expert regarding CHAMP functionalities and provide ongoing training support for program leads.
• Develop and collaborate on content outlines with subject matter experts and stakeholders.
• Create training solutions that simplify complex processes and technological concepts.
• Provide training through various modalities (webinar live instructorled blended training)
• Survey participants to assess training effectiveness and adjust strategies accordingly.
• Continuously assess training needs and develop suitable strategies.
• Develop accessible training materials (course outlines instructional materials and training aids).
• Update training materials based on feedback support tickets and system updates.
• Recommend and optimize training processes to upper management.
• Coach peers conducting CHAMP training.
• Assist in identifying and developing internal policies and procedures related to CHAMP training.
• Maintain a training and documents library.
• Participate in IT meetings to understand system enhancements and consider training needs.
• Test new system enhancements and participate in user acceptance tests (UATs).
• Provide exceptional technical and customer support to CHAMP users as needed.
• Establish training schedules based on priorities and needs.
• Collaborate with training management services vendor to maintain accurate training records.
• Perform other duties and special projects as assigned.

JOB QUALIFICATIONS

A Bachelors degree from an accredited college or university AND Either 1 one year of staff experience with responsibility for conducting training regarding health care programs or 2 one year of experience in the supervision of eligibility determination in a health or welfare agency or 3 one year of experience in the supervision of a patient access unit or 4 three years of experience in the supervision of a large clerical unit in a health or welfare agency. One year of additional experience at the required level may be substituted for the required education on a yearforyear basis.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out jobrelated essential functions.
• Successful clearing through the Live Scan process with the County of Los Angeles.

Other Skills Knowledge and Abilities

• Commitment to advancing LA Countys Antiracist policy agenda.
• Serviceoriented approach to training.
• Exceptional written oral presentation and interpersonal skills.
• Excellent time management and organizational skills with the ability to balance multiple priorities.
• Strong facilitation skills.
• Knowledge of training and development principles and practices.
• Experience in learning needs analysis and instructional design.
• Proficiency with online learning development tools.
• Visual design skills and the ability to create storyboards.
• Ability to work with crossfunctional teams.
• Adaptability in a fastpaced environment with varying priorities.

PHYSICAL DEMANDS

Stand Frequently

Walk Frequently

Sit Frequently

Handling / Fingering Occasionally

Reach Outward NA

Reach Above Shoulder NA

Climb Crawl Kneel Bend NA

Lift / Carry NA

Push/Pull NA

See Constantly

Taste/ Smell NA

Not Applicable Not required for essential functions

Occasionally 0 2 hrs/day)

Frequently 2 5 hrs/day)

Constantly 5 hrs/day)

WORK ENVIRONMENT

General Office Setting Indoors Temperature Controlled

EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants without regard to age 40 and over) national origin or ancestry race color religion sex gender sexual orientation pregnancy or perceived pregnancy reproductive health decision making physical or mental disability medical condition (including cancer or a record or history of cancer) AIDS or HIV genetic information or characteristics veteran status or military service.

Required Experience:

Staff IC