Customer Service Agent
Customer Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Customer Service Agent
Location: Cape Town
Hire Resolves client is seeking a Customer Service Agent to join their Sales department team in Cape Town! Your efforts will directly contribute to the overall customer experience and the smooth operation of the companys shipping processes.
Requirements:
- In possession of an appropriate tertiary qualification backed by handson experience in customerfacing roles
- Proficiency in export processes including understanding SAD500 requesting shipping estimates from freight forwarders placing bookings and comprehending Incoterms
- Strong ALC benchmarking scores
- Strong problemsolving and solutiongeneration skills
- Experience with customerrelated systems
- Excellent verbal and written communication skills
- Strong analytical skills integrity and selfdiscipline
- Wellgroomed and presentable
- Proficiency in Microsoft Office with a strong emphasis on Excel
- Experience with Sypro
Key Deliverables:
- Receive and process customer orders consignment stock orders and manufacturing stock orders in line with standard operating procedures
- Track and manage customer orders throughout the entire process
- Ensure timely updates and excellent customer service
- Work closely with the Shipping Manager to ensure smooth order flow and delivery
Contact Hire Resolve for your next careerchanging move.
- Salary: negotiable.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today contact Mariaan Smit at Hire Resolve or on LinkedIn
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable we will put your CV on file and contact you regarding any future vacancies that arise.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
