Member Communications Specialist Marlboro MA Hybrid Full-Time
Member Communications Specialist Marlboro MA Hybrid Full-Time
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Schedule
Mon Fri: 8 AM 5 PM 40 Hours)
What Youll Do
Summary/Objective:
Reporting to the Member Communications Assistant Manager this role is responsible for conceptualizing planning and managing the successful implementation of all memberfacing corporate communications programs to drive member engagement benefit awareness and financial education. This role is also responsible for engaging with business segment leadership and their teams to ensure a deep understanding of memberimpacting issues and education opportunities. In addition the position serves as the daytoday project management lead for all memberfacing corporate communications campaigns and initiatives tying together the contributions of the other Experience (Marketing) and Communications department teams including creative media merchandising direct/email social and measurement.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as the owner of member corporate communications campaigns and initiatives across all channels.
- Collaborate with business lines to develop member corporate communications initiatives that drive engagement.
- Create education/engagement initiative briefs defining specific outcomes and activities to better educate members.
- Manage all member initiative elements including strategy channel tactics results analysis and budget.
- Manage important member notification requests (memberfacing issues encountered) as they come in from other business areas. Coordinate plan and execute initiatives to satisfy these requests.
- Content creation (writing) for member corporate communications initiatives as needed.
- Coordinate the work between the compliance creative marketing operations and web teams to develop and execute projects acting as a liaison to the requesting business area(s).
- Ability to work closely with internal partners and/or agency partners or vendors for initiative delivery.
- Establish benchmarks for measuring the impact of all campaigns and activities.
- Analyze the performance of education/engagement initiatives reporting on wins opportunities and optimizations.
- Manage all memberfacing corporate communications projects from beginning to end ensuring they are completed successfully on time and within budget.
- Periodically present and report to marketing executives on campaigns and initiatives.
- Be highly communicative and responsive to all stakeholders while successfully handling a large volume of projects.
- Available to provide communications support during times of crisis / rapid response / special situations sometimes outside of normal business hours which may require immediate support.
- Perform other jobrelated duties as assigned by Managers(s).
What Youll Need
Education and Experience Requirements:
- 34 years combined experience in marketing communications or consumer engagement/education.
- Bachelors degree in business marketing or mass communication.
- Proficiency in Microsoft Office (Word Excel PowerPoint Outlook) and Jira.
- Strong writing organizational and communication skills.
- Ability to manage and prioritize multiple projects simultaneously.
- Comfortable working independently and as part of a team in a fastpaced environment.
What We Do
DCU is the largest credit union headquartered in New England serving more than one million members in all 50 states. With over 1900 team members we strive to make DCU a great place to work with an excellent worklife balance and a community that cares.
DCU is an equal opportunity employer and we value diversity inclusion and equity at our company. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
If youre applying for a job and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
#INDMI #LIHYBRID
Required Experience:
Unclear Seniority
Employment Type
Full-Time
