Salesforce OmniStudio - Manager
Salesforce OmniStudio - Manager
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SalesforceManagement Level
ManagerJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.As a Salesforce consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects ensuring their successful planning budgeting and completion.
- Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
- Develop skills outside your comfort zone and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Job Title: Manager OmniStudio and Vlocity
Location: Hybrid
Employment Type: Full time
Experience Level: SeniorLevel 8 years of experience)
Job Summary
We are looking for a highly experienced and visionary Senior Architect with a deep understanding of Salesforce OmniStudio and Vlocity. The ideal candidate will bring extensive expertise in architecting and delivering complex solutions involving OmniStudio and Vlocity with a proven ability to lead enterprisescale engagements. This role requires advanced knowledge of Salesforce platform capabilities and a strong understanding of industryspecific solutions. Salesforce Architectlevel certifications are highly desirable.
Key Responsibilities
Solution Architecture:
Design and architect scalable highperformance solutions leveraging OmniStudio and Vlocity capabilities.
Define best practices and guidelines for implementing solutions to meet business needs and technical requirements.
Engagement Leadership:
Lead multiple engagements where OmniStudio and Vlocity are utilized ensuring successful delivery of solutions.
Collaborate with business stakeholders to gather requirements and translate them into comprehensive technical solutions.
Technical Expertise in OmniStudio & Vlocity:
Drive the effective use of OmniStudio tools such as OmniScripts DataRaptors Integration Procedures and FlexCards.
Leverage Vlocitys industryspecific solutions to deliver business value for industries like Communications Insurance and Utilities.
Salesforce Platform Expertise:
Ensure seamless integration of OmniStudio and Vlocity components within the broader Salesforce ecosystem.
Utilize Salesforce capabilities such as Lightning Web Components (LWC) Apex and APIs to complement OmniStudio and Vlocity solutions.
Governance and Standards:
Establish solution governance processes and maintain architectural standards for OmniStudio and Vlocity implementations.
Document and maintain architectural artifacts including design blueprints data flow diagrams and technical specifications.
Continuous Improvement:
Stay current with Salesforce and Vlocity updates releases and emerging technologies to drive innovation.
Provide recommendations for enhancing existing processes and solutions.
Mentorship and Leadership:
Mentor and guide development teams to ensure adherence to best practices and highquality deliverables.
Act as a trusted advisor to clients and stakeholders offering technical expertise and strategic insights.
Qualifications & Requirements
Education: Bachelors or Masters degree in Computer Science Information Systems or a related field (or equivalent experience).
Experience: Minimum of 12 years of experience in enterprise architecture and solution delivery with at least 5 years focused on Salesforce OmniStudio and Vlocity.
Technical Expertise:
Advanced knowledge of OmniStudio components including OmniScripts DataRaptors Integration Procedures and FlexCards.
Indepth experience with Vlocitys industryspecific solutions for sectors such as Communications Media and Energy.
Proficiency in Salesforce development including Apex LWC and API integrations.
Understanding of integration patterns data migration strategies and Salesforce DevOps practices.
Certifications:
Salesforce Architectlevel certifications (e.g. System Architect Application Architect or Certified Technical Architect) are highly desirable.
OmniStudio Developer or Consultant certifications are a plus.
Soft Skills:
Strong leadership and interpersonal skills.
Excellent problemsolving and analytical capabilities.
Outstanding communication skills for collaborating with stakeholders at all levels.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Application Software Business Model Development Business Process Modeling Business Systems Coaching and Feedback Communication Creativity Developing Training Materials Embracing Change Emerging Technologies Emotional Regulation Empathy Enterprise Integration Enterprise Software Implementation Research Implementation Support Implementing Technology Inclusion Innovative Design Intellectual Curiosity IT Infrastructure 23 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Manager
Employment Type
Full-Time
